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Customer Service Harm Reduction

Location:
Brooklyn, NY
Posted:
November 30, 2023

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Resume:

Nika Lomazzo

*** ****** ***

Brooklyn, NY *****

401-***-****

ad1lo4@r.postjobfree.com

Highlighted Experience

Hosted and curated official Wednesday night programming "campout best practices" for Honcho Campout a queer music festival based in Artemas, Pennsylvania.

-HARM REDUCTION & SAFETY

-TEACHING/FACILITATING EXPERIENCES

Host of So True, Bestie a queer comedy show, social hour and networking event that happens every month at The Parkside Lounge

-COMMUNITY ORGANIZING

-CREATING QUEER SPACES

-CURATION

Speakeasy Cafe Rutland, VT - Barista

March 2023-September 2023

● Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.

● Maintained a clean and professional appearance and dining area for guest satisfaction.

● Delivered excellent customer service and prompt food and beverage delivery.

● Washed dishes and restocked the bar line for continued fast service capabilities. Great Performances NY, NY - Server

November 2021-March 2023

● Set up tables, linens and chairs in the event space

● Greeted and welcomed guests and responded to questions

● Served food and beverage in a designated order and timely manner 2

● Reset banquet as specified by supervisor

● Cleared and cleaned dining tables between courses

● Checked with guests to ensure satisfaction

Spin, NY, NY - Server

January 2020-March 2020

● familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Menu knowledge: Memorize details of daily specials, seasonal menu items and options.

Justine’s Speakeasy, Providence, Rhode Island - Barback June 2017-December 2019

● maintaining stocks, changing kegs, collecting empty glasses, maintaining the premises clean, ensuring there is plenty of clean glassware, and re-stocking ice. Lili Marlene’s, Providence, Rhode Island - Barback and Server June 2017-December 2019

● maintaining stocks, changing kegs, collecting empty glasses, maintaining the premises clean, ensuring there is plenty of clean glassware, and re-stocking ice.

● familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Menu knowledge: Memorize details of daily specials, seasonal menu items and options.

Carmen & Ginger, Providence, Rhode Island - Sales Associate/Shopkeeper June 2017-December 2019

● Responsible for performing all daily opening and closing tasks.

● Trained in caring for vintage and secondhand merchandise ranging from clothes to home goods.

● Provided styling services to clients and customers on a daily basis.

● Communicated to clientele about new merchandise individualized to their taste, as well as incentivize opportunities and sale promotions.

● Accomplished set monthly and quarterly goals.

Education

The New School, NY, NY - BA in Literary Studies

Studied non fiction creative writing and literary studies at The New School



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