Customer Service Experience
Resume:
Ayub Abdulrahman
Orlando, FL
**********************@*****.***
Focused Business Administration major with 10 years of leadership and customer service experience. Aiming to leverage a proven knowledge of customer service, productivity and performance management, and vendor and customer communications skills to successfully fill the leadership role. Willing to relocate: Anywhere
Work Experience
Inbound Team Manager
PlusOne Solutions Inc.
March 2022 to August 2023
• Develop the strategy and implementation of lead generation and awareness programs that target existing clients and new qualified prospects
• Create branding messages and plan/execute plans designed to introduce prospects to our company and our offerings
• Manage the creative development and implementation of comprehensive targeted campaigns
• Manage the company website and social media platforms
• Manage relationships with outside related vendors, including monitoring budget, quality, and effectiveness
• Focus on improving search engine optimization and driving repeat inbound traffic Corporate Escalation Analyst
SquareTrade - Orlando, FL
October 2021 to March 2022
Team up with various functions in the business including Supply Chain, Product Management, Business Development, and Analytics.
Work on high-impact and high-profile projects that define the strategic direction of our customer experience program.
Strengthened operational efficiencies and traceability, developing organization systems for municipal bond transactions and sales.
Customer Experience Supervisor
SquareTrade - Orlando, FL
November 2020 to October 2021
Responsible for supporting the contact center and Claims Specialists in need of assistance. Provide leadership as part of a dynamic team in a very fast paced environment handling escalation calls, supporting claims specialist questions and administering action links in Salesforce. A high degree of interaction, mentorship and leadership required with fellow team members and customers.
Appliance Nesting Mentor
SquareTrade - Orlando, FL
August 2020 to November 2020
Collaborate with management to identify company training needs. Schedule appropriate training sessions. Oversee and direct seminars, workshops, individual training sessions, and lectures.
Utilize monitoring systems to ensure that all employees are performing job responsibilities according to training.
Appliance Technical Expert
SquareTrade - Orlando, FL
June 2019 to November 2020
Assess customers appliances via phone and identifying cause of appliance break down. Use your expertise to explain complex technical concepts in simple terms to provide troubleshooting help to our customers.
Use your Knowledge Base to research similar product symptoms to find a resolution, as well as contribute useful content as discovered.
Technician Supervisor
Asurion - Orlando, FL
July 2017 to November 2018
Assisting my team of twelve tech experts in elevating their metrics, by live-monitors and feedback Working hand-in-hand with members of leadership to drive numbers of the team. Assisting customers by answering questions on all in-scope matters of their accounts. Sales Advisor
Wyndham Vacation Ownership - Orlando, FL
January 2016 to March 2017
Answered telephone calls from potential customers who had been solicited through advertisements. Conducted client and marketing in order to obtain information about potential customers. Delivered prepared sales talks, reading from scripts that described products and services, in order to persuade potential customers to purchase a product and service. Retail Sales Associate/key Holder Supervisor
T-Mobile - Augusta, GA
October 2012 to January 2015
Build customer confidence of customers by making the store experience interactive, engaging and reassuring.
Make the most effective use of store displays and interactive devices for each of your customers. Maximize customer experience by solving the whole problem as opposed to pushing products. Education
High School Diploma
Carroll High School - Dayton, OH
Skills
• Product management
• Communication skills
• Sales
• Business development
• Research
• Performance management
• Analytics
• Supply chain
• Customer service
• Project management
• Organizational skills
• Team management
• Marketing
• Mentoring
• Salesforce
• Leadership
• Retail sales
• Leadership
• Supervising experience
• Team management
Contact this candidate