Technical Support Oracle Epm

Lee Waldon

**+ Years In the IT Industry, with a Passion For Learning

Utah

801-***-****

********@*****.***

https://www.linkedin.com/in/

leewaldon/

EXPERIENCE

UNIVERSITY OF UTAH SCHOOL OF MEDICINE, SLC, Utah

Developer / Analyst & Field Services IT: Radiology TENURE: 2021–2023

● Partnered with PACS team in resolving critical patient study issues.

● Headed up special projects for internal partners.

Example: Set up an all-open source PACS system/PACS Viewer specific to using AI for reading Brain MRIs.

● Led project to convert old ‘paper managed’ assets to newer ITIL Managed IT Asset standards for all non-clinical hardware needs. Oracle, Lehi, Utah

Senior Technical Analyst

Tenure: - 2015 - 2020

● Analyzed technical functions and performed RCA for Oracle EPM/Planning mission-critical systems for bug write-ups and resolutions with the development team.

● Supported installation, and configuration for Oracle EPM, EPBCS, and PBCS cloud environments.

● Met or exceeded issue resolution expectations.

EMC/DELL, Draper, Utah

Global Technical Support Engineer

Tenure: - 2012 - 2015

● Supported and performed RCA for EMC Avamar and Data Domain bit-level backup systems.

● Worked with remote partners to resolve back-end hardware issues such as warranty replacement of hot-swappable RAID HDDs, or how swappable RAIN ARAy nodes.

● Performed jump-start rebuilds of RAIN Array nodes that were replaced, and need to be added back to the array, and rebuilt.

● Utilized VMWare and other Virtualization systems to build test environments for end-user issue recreation and resolution, or do a bug write-up for development resolution.

SKILLS

Linux/UNIX/Mac OS

RHEL/Debian

Python/Bash/Shell Scripting

MS Windows/Windows Server

IIS Web Server

Apache/Apache2/Tomcat Server

Backup & Restore

Avamar / Data Domain

VMware/Citrix Xen Server

VPN & IPSEC Tunneling

TCP/IPV6/DNS

LAN/WAN Networking

Clustering/HA

SCSI/SAS/SATA Storage Arrays

PACS/DICOM/HIS/RIS/HL7

SQL/MySQL/MS SQL

MS Exchange Server (DAG

Clustered)

LAMP Stack

OTHER CERTIFICATIONS

CompTIA A+ Certification

ISSA Certified Personal

Trainer

ISSA Certified Nutritionist

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