Customer Service Associate

Mohamed Abdelgelil

** * ****** ***, **********, NJ 08876 908-***-****

*****************@*******.***

Summary

As a highly motivated professional with 14 years of experience in customer service and management roles, I bring a unique blend of skills and expertise that make me an ideal candidate for the role of Tech Service Associate. My extensive background in handling fast-paced environments, managing teams, and maintaining strict deadlines has honed my problem-solving and critical thinking abilities.My dedication, strong communication skills, and a proven track record of learning and adapting quickly make me confident in my ability to excel in providing top-notch technical support and assisting customers effectively. Experience

Shipping and Ware House Branchburg, NJ Zeus Scientific 10/2022 - Present Complete shipments by processing and loading orders. Prepares orders by processing requests and supply orders. Pulling materials; packing boxes; placing orders in the delivery area. Handling Inventory using versago and shipments including international orders using SAP.

Manager New Brunswick, NJ Sahara 02/2021 - 08/2022 Supervising employee performance and overseeing operations. Handling customer interactions and financial reports. Scheduling and managing inventory. Maintained consistency throughout the workplace and ensured health/safety regulations. Conducted opening and closing procedures and preparations. Server/Food Expeditor Somerville, NJ Wolfgang's Steakhouse 02/2016 - 02/2020 Upscale steakhouse, maintained extensive knowledge about the menu items, ingredients, beverages, and food preparations to ensure the food is within high standard and hand delivered dishes to the customer. Server New Brunswick, NJ Sahara 01/2011 - 05/2016 Stocking/restocking- maintaining a clean and healthy environment, and making sure the customer satisfaction. Delivered guest entree from the kitchen and ran them to the tables. Performed well and productively with a team and gained strong communication skills.

Skills Communication skills - Customer service - Time management - Fast Learner - Hard Working - Problem-solving - Critical thinking abilities

Education Berkeley College Woodbridge, NJ

Business Administration and Management 08/2017