Data Entry Customer Service

Evan M. Reinhart BSW, CADC-II 904-***-**** ********.****@*****.***

*** *** ***** **** ************, Florida 32254

A diligent professional with nine years of experience in the addiction treatment field seeking opportunities for expanding skill sets.

Experience

Coastal Community Behavioral Health St. Marys,GA

Addictions Counselor March 2018-Present

Provides 1:1 counseling for a diverse caseload of over 50 clients in a Medication Assisted Treatment facility

Conducts and documents initial and ongoing assessment of client’s strengths, biopsychosocial histories, substance abuse and mental health treatment needs

Provides crisis assessment and intervention

Executes case management duties for clients, ensuring individualized quality care

Using evidence-based therapeutic techniques and interventions, assists clients in establishing and reaching treatment plan goals

Documents and reports client progress through case noting, treatment plan reviews, and discharge summaries

Ensures all documentation meet regulatory agency requirements and is completed in a concise and timely manner

Georgia Detox and Recovery Augusta, GA

Behavior Tech and Recovery Coach Supervisor September 2014-March 2018

Supervise staff of up to 13 behavior techs and recovery coaches for 24 hour shifting needs

Create and implement policies and procedures to ensure patient and staff safety and accountability

Responsible for employee scheduling

Screen, interview, hire, coach, and develop new employees

Facilitate 12 step, recovery skills, and family group sessions

Responsible for security and supervision of patients

Relied upon for crisis intervention in emergency situations

Charged with transport of clients to recreational and therapeutic events

Responsible for recording group notes and attendance, along with completing necessary administrative tasks

Administer drug/alcohol testing

Ensure HIPAA standards are always observed

Applebee's Neighborhood Restaurants Inc. Johns Creek, GA

Lead for Kitchen Shift Operations April 2013 –September 2014

Led team in accomplishing accurate operations and food service

Ensured ServSafe standards and compliance for customer safety and satisfaction

Trained kitchen staff on operating standards, performance, and new item rollout

Selected to complete routine troubleshooting for operational and equipment issues

The Chattahoochee Review Decatur, GA

Intern January 2014 – August 2014

Selected for prestigious and competitive internship through Georgia Perimeter College

Responsible for draft proofreading, preparing reviews, developing newsletters, creating trailers for new issues and general office duties

Pizza Hut (NPC International) Alpharetta, GA

Store Manager and Customer Service October 2008 – April 2013

Acted as operations manager ensuring customer satisfaction for top grossing franchises

Supervised store staff of 14 personnel including cooks, cashiers, and drivers

Created and maintained schedules for employees, set up deliveries, and coordinated with vendors

Accounting duties including deposits and reconciliation of inventory to receipts

Provided outstanding customer service and fair dispute reconciliation

Whitehead Electric Atlanta, GA

Journeyman Wireman (IBEW) November 2007- July 2008

Inglett & Stubbs Atlanta, GA Apprenticeship and Journeyman Wireman (IBEW) August 2001-May 2007

Electrician and Member in Good Standing of International Brotherhood of Electrical Workers

Project management for timely and accurate fulfillment of work orders

Residential and commercial electrical duties including:

o3 phase systems

oLighting

oElectrical Devices

oTransformer Installation

oConduit installation

oTroubleshooting

Education

Walden University Minneapolis, MN

Bachelor of Social Work program March 2021-March 2023

3.89 GPA

Graduated in winter 2023

Augusta University Augusta, GA

Social Work Major January 2016-June 2016

4.0 GPA

Dean’s List

Brighter Tomorrows Consulting Griffin, GA

CADC coursework (online) October 2015-March 2016

Completed program with 4.0 GPA

300 credit hours

Credit hours in trauma informed care, ethics, cultural diversity, HIV/AIDS education, and tele-mental health

Georgia Perimeter College Atlanta, GA

Associate Degree (Film Studies) Graduated May 2014

3.8 overall GPA

Dean’s List (4 semesters)

Nominations include Phi Theta Kappa Honor Society, National Society of Collegiate Scholars, Regents Scholarship

Certifications

Certified Alcohol and Drug Counselor (CADC-II)

-certified in the state of Georgia since 2017 (initially with CADC I)

-300 total hours of Education that span the 12 Core Functions: Screening, lntake, Orientation, Assessment, Treatment Planning. Counseling, Case Management, Crisis intervention, Patient Education, Referral, Record-Keeping and Reporting, Cross-consultation

-over 6000 hours of direct work experience with a licensed agency

Qualified Substance Abuse Professional (Q-SAP)

-certified with the Department of Transportation

-qualified to evaluate employees who have violated a DOT drug and alcohol prograrn regulation and make recommendations concerning education, treatment, follow-up testing, and aftercare

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