Customer Service Representative
Resume:
Zahna Jackson
Phoenix, AZ *****
************@*****.***
References-
Richard Conway- Magellan Rx Management Supervisor
P:480-***-**** E: *******@**************.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Magellan Health Services - Phoenix, AZ
December 2018 to June 2023
I assist members with any pharmacy related issues when filling prescriptions. I also provide any pharmacy benefit information relating to their insurance.
Customer Service Representative
DRS Services - Scottsdale, AZ
February 2017 to November 2018
I collect personal patient information to assist them in filling their mail-order prescription. Sales Associate
Macy's - Phoenix, AZ
April 2015 to February 2016
Responsibilities
I assisted customers with general questions about sales going on and ways to save, I also helped check them out to finish the purchase.
Accomplishments
I had to get comfortable and get used to standing on my feet all day every day Skills Used
Patience and word choice
Customer Service Supervisor
Target.com - Tempe, AZ
November 2014 to March 2015
Responsibilities
I answered escalated phone calls from customers regarding orders they placed online at Target, that were either damaged, had missing parts, or were sent the wrong item entirely. Accomplishments
My problem solving skills advanced, and I learned how to communicate with the customers in a way that wouldn't escalate the call more than it already was. Skills Used
Problem solving and word choice
Financial Services Representative
Verizon Wireless - Tempe, AZ
March 2014 to September 2014
Responsibilities
I assisted customers with either making a payment or setting arrangements towards their cell phone bill. Accomplishments
I was very good at my job, I increased the amount of dollars collected every week. Skills Used
I had great communication skills, great customer services and I was motivated. Education
High School Diploma
Pinnacle High School - Tempe, AZ
2013 to 2014
Skills
• Communication (3 years)
• Problem Solving (3 years)
• Work Ethic (3 years)
• Customer Service
• Call Center
• Customer Care
• CSR
• Financial Services
• Sales
• Customer service
Assessments
Scheduling — Proficient
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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