LUCY LOUIS

*** ***** ** *** ***, HOUSTON, TX ****2

Phone: 936-***-****

Email: ad1lck@r.postjobfree.com

Objective

Seeking a Customer Care Specialist position where I can utilize my effective communication skills, empathy, and problem-solving abilities to ensure customer satisfaction and enhance the overall customer experience.

Ability Summary

• Flexible

• Team Player

• Bilingual

• Punctual

• Dependable

• Stocking

• Willingness to Learn

• Cleaning & Organization

• Attention to Details

Employment History

01/2023 - 10/2023 Finance Specialist

Latinos Unidos Auto Sales, Houston, TX

• Guided customers through financing options, explaining terms, interest rates, and loan options available for vehicle purchases.

• Collaborated with multiple financial institutions to secure competitive financing for customers.

• Prepared and reviewed financing documents, ensuring accuracy and compliance with legal and regulatory requirements.

• Maintained thorough knowledge of finance and insurance regulations to ensure adherence to industry standards and best practices.

• Ensured all required paperwork related to financing and vehicle sales is completed accurately and efficiently.

• Provided information and guidance on extended warranty options, insurance products, and additional aftermarket products available. 04/2022 - 01/2023 Community Coach

Houston Housing Authority, Houston, TX

• Collaborated with community resources to engage youth in pro-social activities and help families access services.

• Organized incoming mail and distributed it to appropriate personnel and office departments.

• Maintained accurate records outlining program operations and participant progress.

• Provided guidance, mentorship, and support to individuals and groups within the community to address challenges and achieve personal or collective goals.

09/2014 - 03/2022 Driver

Amazon Delivery Driver Flex, Houston, TX

• Safely drove Amazon-branded delivery vehicles to deliver packages to residential or commercial locations within assigned routes.

• Follow specific route schedules and navigation tools to ensure on-time delivery of packages.

• Verify and scan packages before delivery to ensure accuracy and prevent errors.

• Provide excellent customer service by interacting professionally with customers and addressing inquiries or concerns regarding deliveries when needed.

• Handle packages with care and deliver them according to Amazon's service standards.

08/2011 - 08/2014 Receptionist

Select Inn Hotel, Houston, TX

• Greeted guests upon arrival, check them in, and provide necessary information about hotel services, facilities, and local attractions.

• Handled guest inquiries, requests, and complaints promptly and courteously, striving to resolve issues to guests' satisfaction.

• Assisted in administrative tasks such as handling mail, managing cashier duties, and processing payments.

• Prepared and distribute daily reports, handle paperwork, and maintain accurate records.

11/2010 - 07/2011 Packer

SS White, Lakewood, NJ

• Prepared items for packaging according to specifications, such as sorting, labeling, and arranging goods.

• Operated packaging machinery or equipment to pack goods into containers or boxes.

• Ensured correct quantities and quality of products are packed in accordance with company standards.

• Labeled packaged goods accurately with relevant information, including product codes, expiry dates, and other necessary details.

• Completed packaging and shipping documentation, such as packing slips and labels, ensuring accuracy and compliance with shipping regulations. Education History

General Studies

High School Diploma

Livonia High School, New York, NY

Contact this candidate