Desktop Support Information Technology
Resume:
David J. Lewis
Rock Hill, SC *****
*********@*****.***
PROFESSIONAL SUMMARY
Highly motivated professional with over 10 years of proven experience in law enforcement and 5+ years in information technological support looking to bring my skills together in the field of cybersecurity. Ability to collaborate and communicate with multiple levels of management across diverse cultural audiences. Possess extensive knowledge in hardware and data recovery as well as evidence handling and teaching prevention techniques. Exceptional ability to adjust priorities quickly and implement strategies that are key to achieving business results.
Training and Development
Protection & Security
Mentoring & Helping Others
Public Relations/Service
Infrastructure Technology
IT Network Management
Anti-virus Protection
Data Recovery
Hardware Software
INFORMATION TECHNOLOGY EXPERIENCE (2018-Present)
K-Tek Resourcing, Rock Hill, SC Nov 2022 –July 2023
Desktop Support
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install RAM, hard drives, audio/video cards, power supply, motherboards and processors while ensuring that mouse, keyboards, printers, and other peripherals function appropriately.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
Worked with Active Directory to edit access and management of group policies.
Zensar Tech, Fort Mill, SC Jun 2022 – Nov 2022
Desktop Support
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install RAM, hard drives, audio/video cards, power supply, motherboards and processors while ensuring that mouse, keyboards, printers, and other peripherals function appropriately.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
Ettain Group,, Fort Mill, SC Aug 2021 – Apr 2022
Service Desk Analyst
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
Worked with Microsoft Azure for account access and management.
Zolon Tech, Charlotte, NC Oct 2020 – Aug 2021
Service Desk Analyst
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
The Cypress of Charlotte, Charlotte, NC May 2020 – Oct 2020
IT Technician
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install RAM, hard drives, audio/video cards, power supply, motherboards and processors while ensuring that mouse, keyboards, printers, and other peripherals function appropriately.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
Worked with Active Directory to edit access and manage group policies.
Rentokil, Charlotte, NC Dec 2018 – Apr 2019
Service Desk Analyst
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
CompuCom, Fort Mill, SC Apr 2018 – Oct 2018
Service Desk Analyst
Provide support to end-users, in-house or remotely, on a variety of issues including password resets, software updates, folder/file recovery, configuration of anti-virus software and virus removal as needed.
Install and configure appropriate software and functions according to company specifications and guidelines and guide users on how to operate new software and computer equipment. Image and reimage of PC’s via SCCM.
Troubleshoot to identify, diagnose, and resolve problems for clients efficiently and accurately from debugging software to repairing/replacing parts as necessary for various mobile and computer applications and devices.
ServiceNow ticketing system has been used for most assignments on job location.
LAW ENFORCEMENT EXPERIENCE
Campus Police Officer – Winthrop University, Rock Hill, SC 2015 – 2020
Campus Peace Officer (promoted and sworn in 2006)– New York, NY 2004 – 2015
Prevented crime by enforcing applicable federal, state, and local laws and teaching preventive, protective, and defensive tactics to the public
Conducted criminal investigations by gathering evidence, interviewing victims and witnesses, and interrogating suspects.
Remained vigilant while documenting observations and taking immediate action by radioing information, logging notes and completing reports.
Obtained the latest cybersecurity information to aide in the prevention of cyber-attacks
Conducted patrols of the campus area and controlled the flow of vehicle and pedestrian traffic by checking IDs, passes and car decals.
CERTIFICATIONS
Information Technology / System Administrator – MyComputerCareer (2017-2018)
Linux Essentials; Windows Operating, Networking & Security Fundamentals
TECHNICAL SKILLS
Linux, Microsoft Office 365, Windows 10, Android & iOS platforms, Blackberry UEM, VASCO, Active Directory, SCCM, Dameware remote, Bomgar, TeamViewer, Cisco Jabber, Google, Oracle, Deltek, Cisco, Finesse, ServiceNow, LAN, DNS, VPN, DHCP, TCP IP, UAT Unix and Linux Microsoft Azure
INTERESTS
Building computers, computer optimization….
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