Loreen Raglin

Las Vegas, NV *****

ad1l7o@r.postjobfree.com

925-***-****

Work Experience

Customer Service Representative

TTEC - Las Vegas, NV

October 2017 to June 2018

Helping pharmacies and members understand their benefits and resolve their questions. Assist with overrides, prior authorizations, direct member reimbursements and universal claim forms. Closer III

EverBank Home Lending - Pleasanton Florida, FL

November 2015 to November 2017

Responsible for reviewing the file and completing a re-audit form and determine if the loan is ready to close. Responsible for closing software such as TRID, Encompass, Web Digit, IDS, And Web Funds. Accountable for catching any clerical errors made to loan package.

SR Mortgage Loan Closer

Bank of America Financial Center - Concord, CA

May 2012 to November 2014

Evaluate and coordinates the priority loan packages to be pre-reviewed, prepared and closed within the required deadline.

Fraud Analyst II

Bank of America Financial Center Concrd

December 2009 to May 2012

CA

Responsible for analyzing basic account activity through the utilization of fraud filters and research tools to ensure the bank maintains a high level of loss avoidance and a low level of risk due to fraudulent activity within our customer base. Senior Financial Analyst

Bank of America Financial Center - Concord, CA

November 2008 to December 2009

Efectively solves client inquires and educates them on the products and services. Communicates with sales and operations partners to ensure an integrated client management approach.

Education

Associate

Skills

Loan processing, Customer service, Ids, Excel, Outlook, Ms word, Word Additional Information

Skills

Loan Processing, Encompass, Customer Service

SKILLS

Outlook

MS word, Excel Trid

Encompass, IDS, Web Funds