Customer Service Data Entry

James Swift

**** *********** **

Orlando Fl. ****5

*********@*****.***

Objective:

Seasoned professional with over nine years experience providing a full range of

customer service, help desk, and networking services. Great project management

and decisions making skills, with the ability to prioritize and complete time sensitive

manner. Seven years of supervisor experience with handling escalation calls and

monitoring over 20 employees.

Skills:

Extensive data entry at 50wpm and utilizing 10 key, experience with general office

equipment, Windows, MS Word, Excel, and also the ability to establish confidence,

organizational skills and trust within a team.

Work Experience:

2016-2019

Fletchers

-responsible for handling multiple phone lines

-HIPPA certified

-responsible for employee training, identifying, and resolving client issues

-document escalated and proposed solutions for the next level of support and

worked with appropriate escalation agents to achieve resolutions.

2018-2020

Pepsi

-responsible for pulling new product off the production line and tagging into the

system for location pickup

-fork lift driver

-responsible for counting inventory

-responsible for employee safety gear within the warehouse

Education:

1993 High School Diploma, Dr. Phillips High School

1997 A Plus & Network Essentials, Advance Career Training

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