Customer Service Front Desk

Brittney N. Fennell

Phone: 919-***-****

http://linkedin.com/in/brittney-fennell-9a70a3237

Email: *****************@*****.***

SUMMARY

Hard working, tenacious Administrative Professional that leverages interpersonal relationships, oral and

Written communication skills, and critical thinking skills to create organizational value. A strong, critical

thinker with customer-service orientation. Applies clerical knowledge and integrity to workplace decision

making and problem-solving tasks. Proficient in Microsoft Office: Excel, PowerPoint, Outlook, and Word.

EMPHASIZED COMPETENCIES

Esteemed interpersonal skills

Active listener

Tenacious prioritizing of tasks

Develop advanced presentation materials.

Prioritize and resolve inquiries (phone, e-mail, in person).

Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.

Act as a liaison between the department and external groups.

Explain policy/procedures to other parties based on knowledge of the company and department guidelines.

Collect,compile and analyze moderately complex data and information.

PROFESSIONAL EXPERIENCE

Duke Psychiatry, Durham NC 03/19-Current

Facilitated efficient patient registration processes

Provided responsive and reverential replies during delicate phone calls

Correlated appointments and scheduling for multiple doctors

Trained fellow workers in practices of the facility

Duke Transportation (temp), Durham NC 12/18-02/19

Greeted front desk visitors or callers, handled inquiries, or advised course of action Customer Service

Applied critical thinking to fulfill daily work order requests

Coordinated and controlled, paper, and electronic filing systems, recorded office information,

updated paperwork

Duke University store (temp), Durham NC 11/18-12/18

Greeted front desk visitors or callers, handled inquiries Customer service

Preformed detailed cleaning and organizing of student living areas

Provided a friendly sanitary and comfortable environment for students

Utilized various housekeeping industrial machines

B&D Integrated Health Services, Durham NC 08/16-10/16

Peer Support Specialists

Provide referrals

Assist consumers in becoming better self-advocates

Maintain administrative and consumer records in a timely manner

Complete and organize using software programs

Education History:

Center for employment training Durham NC 11/13

Certificate

Josephine Dobbs Clement Early college High School Durham NC 8/04-05/08

Diploma

North Carolina Central University Durham NC 08/04-05/08

California Intercontinental University Durham NC 5/17-current

Bachelors

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