Customer Service Executive Assistant
Resume:
Sandi Harvey
Frederick, Maryland *****
**********@*****.***
• Experienced customer service representative with 20+ years experience.
• Looking to work from home office remotely.
Authorized to work in the US for any employer
Work Experience
Executive Assistant
RBS Construction, LLC - Frederick, MD
June 2015 to February 2017
• Provided administrative support to senior leadership and members of the executive board while maintaining confidentiality.
• Properly and effective allocated executive tasks and managed complex calendars and administrative functions.
• Managed daily reports from all crew,
• Monitored incoming correspondence such as mail and other publications.
• Screened calls and emails and initiated actions to respond or direct messages. Office Administrator
Griffith Energy & Oil - Martinsburg, WV
October 2013 to April 2015
• Maintained office inventory by ordering supplies in a timely manner.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
• Managed client communications and data collection to increase office productivity.
• Maintained both Martinsburg and Charles Town offices by myself. Opened, handled monies, deposited monies and closed offices with no other employees.
• Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
• Managed the reception area for this busy office, including greeting visitors, directing telephone calls and providing information for inquiries.
• Managed office operations including communications, mail distribution, supply ordering and inventory control.
• Performed diverse office assistance functions as required.
• Typed and compiled documents, answered phones and completed paperwork for the office.
Office Manager
All Call Answering Service - Frederick,
MD January 1988 to December 2014
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
• Ordered all office supplies including ink cartridges, toner and paper.
• Recruited, hired, trained and supervised administrative office staff of nine.
• Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
• Maintained computer and physical filing systems.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Recruited and hired qualified candidates for vacant and new positions.
• Completed bi-weekly payroll for nine employees.
• Received, screened and routed incoming calls.
Restaurant Manager
Famiglia Pizza - Frederick, MD
March 1985 to June 1988
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Carefully interviewed, selected, trained and supervised staff.
• Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Education
Some College in Business administration & management/Accounting Frederick Community College - Frederick,
MD 1989
High school or equivalent in Academic and AP Classes Gov. Thomas Johnson High School - Frederick, MD
Skills
• Customer Service (10+ years)
• Customer Care (10+ years)
• Call Center (8 years)
• CSR (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ep379qxhkyqkizim Sales: Influence & Negotiation — Proficient
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_assignment/ma-o-6v1mmlokjod Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_assignment/b9gig477t-zd004 Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/skg75icnrfbbcofo Written Communication — Proficient
January 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: https://share.indeedassessments.com/share_assignment/fm7g49yiiihm3wyh Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
I had to leave the work force to take care of family member who suffered from Alzheimer's disease the last several years. I'm looking to work from my home office remotely.
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