Data Entry Customer Service

Loriann M. Staples

***** ******* ****., ***. #****

Fremont, CA 94536

CELL # 510-***-****

EMAIL # **************@*****.***

SUMMARY OF QUALIFICATIONS

Inventory Accounting

Customer Service, Customer Resolution, Order Processing

Data Entry – Accuracy with high volume alpha/numeric (18,000 KSPH)

Accounts Payable/Accounts Receivable, Filing, Shipping and Receiving & Mailroom

AS400/Lawson/Excel/WORD

RELEVANT SKILLS & EXPERIENCE

2019 – Until Covid-19 shutdown in 2020 - FedEx Ground – Hayward HUB- California

Package Handler – responsible for physically loading and unloading packages by hand and communicating efficiently and expediently with coworkers and management. Sorting delivery packages and ensuring that they are properly routed.

2009 – 2018 – Maryland Medica Laboratory – Baltimore, MD

Senior Data Entry Operator - Responsible for all data entered into Excel, Word spreadsheets and laboratory testing system. KSPH – 18,000 both numeric and alpha. Train new operators as well as compile and compose guides and standards.

2007 – Present (on-call) – Wright Way Weddings & Good Time Catering – Seaside, CA

Data Entry Operator/Administrative Assistant – Responsible for all data entered into Excel spreadsheets, assist owner with correspondence, menus, scheduling and customer service. Perform Accounts Payable, Accounts Receivable, Customer Service and Inventory Control and PDF systems. (ON-CALL & REMOTE)

2007 – 2008 – Sconza Candy Company – Oakland, CA

Data Entry Operator - Responsible for conversion of entire paper accounting/inventory system into AS400, Lawson and Excel systems. Perform Accounts Payable, Accounts Receivable and Customer Service of candy sales from phone and online orders. Generate mailing labels

1997 - 2007 – Cost Plus World Market Headquarters, Oakland, CA

Senior Inventory Control Auditor – Responsible for training/supervising all auditors and inventory clerks (5), data entry, distressed markdowns, cycle counts, annual inventories (physical and computer) for entire market (183 stores), run inventory accruals, schedule & perform store inventories, maintain all store files for outside

auditors and accruals. Create, implement and maintain all inventory department policies and procedures.

EDUCATION

June 1986 - Island High School - Alameda, CA

Diploma –3.62 GPA

REFERENCES

1968-2015 Pamela Gaskins 510-***-****

Hayward, CA 94545 *************@*********.***

1968-2015 Lynne Wright 831-***-****

Seaside, CA 93955 ***************@*******.***

1970-2015 Denise Jackson 510-***-****

Oakland, CA 94612 *************@*****.***

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