Manager
Resume:
Warren Peterson
Hotshot for Hospitality & Recreation
Silver Spring, MD 20904
ad1kwa@r.postjobfree.com
Current professional marketing and sales student at Liberty University. I am an Enthusiastic and fit leader, eager to contribute to team success through hard work, attention to detail and excellent organizational and scanning skills. Clear understanding of rescue skills and handling several different cliental base; from toddler to the elderly, and training in preferred agent courses. Motivated to learn, grow and excel in the entertainment and the resort and hospitality industry. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Head Lifeguard/Assistant Manager - Contractual
Disney Cruise Line/Ellis and associate - Castaway Cay - Bahamas September 2020 to Present
Provide aquatic rescue and recreation assistance on Castaway Cay Responsible for life guarding of family lagoon on Castaway Cay at multiple stations (300 feet between stands), water slides and play structures surrounded by water Oversee boat beach lagoon to ensure safe usage of rental boats; assist boaters in distress as needed Assist with upkeep and cleanliness of rental equipment (bikes, snorkel equipment, boats) and island Recreational areas and supplies or equipment (beaches, snorkel lagoon) on non-call days Rental of recreational equipment including bikes, float mats, tubes, snorkel equipment, and boats Provide instruction to Guests in the operation of rental boats and the use of snorkel equipment Part of ship tie-up Crew
Responsible for beach set-up and breakdown including general beach clean up, organization, set up and collection of all rental equipment
Maintain cleanliness of island beach facilities, placement and cleaning of beach chairs, clean beach with sand sifter, clear seaweed, rake beaches, pick trash, maintain umbrellas on beaches, etc. Assist with general maintenance, cleanliness, sanitation, and operational readiness of rental equipment including bikes, boats, karts, strollers, and snorkel equipment; Report defects for repair Perform underwater cleaning and maintenance of all lagoon and pier facilities including perimeter net, family beach lagoon, buoy lines, and underwater props Assist with overall island cleanliness and preparation prior to ship arrival Participate in ongoing lifeguard in-service trainings; Occurs Weekly Potentially work with heavy equipment such as tractors, forklifts, etc. Assistant Manager
Orangetheory Fitness - Lake Ridge, VA
August 2020 to 2022
• Work collaboratively with Studio Manager and Sales team to improve the studio’s overall effectiveness and efficiency
• Maintain a safe and clean studio
• Conduct telephone inquiries/follow-up calls and customer care calls
• Assist with proper onboarding of all OTF clients
• Take responsibility to ensure superior customer service • Help manage and participate in events including marketing events
• Motivate the Sales Associate team in achieving membership sales goals
• Provide oversight of the sales team • Assist with the hiring, onboarding and trainingof all studio staff
• Drive the Studio’s daily, weekly, and monthly membership goals
• Measure key performance sales indicators for the fitness studio, including package offerings, memberships renewals, retail and concession sales, and maximizing workout traffic Aquatics Supervisor
Columbia Association - Columbia, MD
December 2017 to March 2020
• developed, organized, schedules, directs, and assesses the aquatics and special events programs to which the incumbent is assigned;
• Develop and monitors the budgets;
• Developed, evaluated, and administers contracts;
• Plans staffing levels for programs;
• Selected, evaluated, and trained staff including volunteer and seasonal workers;
• Developed operational standards, policies, and procedures pertaining to assigned aquatics programs;
• Planned and prepared marketing and promotional materials;
• Monitored and supervised the purchase of supplies and furnishings;
• Provided staff support, liaison and advice to commissions, committees and community organizations;
• Assessed safety and risk potential, and plans programs and events to reduce County liability;
• Prepares reports and correspondence;
• Attended meetings and conferences; and
• Substituted for subordinate staff as needed.
Education
Bachelor of Arts in Mass Communications
Bowie State University - Bowie, MD
June 2024
Skills
• Company guidelines and procedures
• Brand Awareness
• Travel Research
• Travel Insurance
• Interpersonal communications
• Multitasking abilities
• Event Planning
• Guest Services
• Marketing
• Negotiation
• Events Management
• Sourcing
• Logistics
• Public Relations
• Administrative Experience
• Procurement
• Team Management
• Account Management
• Micros POS
• Business Development
• Microsoft Outlook
• Budgeting
• Sales Management
• Front desk (3 years)
• Surveillance
• Swimming
• First aid
• Pool Maintenance
• Leadership
• Management
• OSHA
• Serving
• Bartending
• Cashiering
• Cash handling
• Restaurant experience
• Training & development
• Social media marketing
• Email marketing
• Analysis skills
• Hotel experience
• Constant Contact
• iOS
• Windows
• CPR (3 years)
• swim (6 years)
• Experience with children (9 years)
• Childhood development (4 years)
• Recreational therapy
• CPR (4 years)
• Toddler Care
• Lifeguard (5 years)
• Office manager experience
• Typing
• Live chat
• Microsoft Access
• Federal Aviation Regulations
• Customer support
• Pool cleaning
• Heavy lifting
• Driving (5 years)
• GPS (10+ years)
• Management (10+ years)
• WordPress
• Project Management
• Computer Networking
• Event Marketing
• Digital Marketing
Awards
Sales and Marketing
June 2021
highest Level of Certification for Sales and Marketing for Carnival Cruise Ships Certifications and Licenses
CTA
Certified Travel Associate
Hipadvisor Preferred Agent, Haven Resorts and Spas June 2020
Corresponded with clients to answer questions and resolve issues. Conferred with event staff at event site to coordinate details. Stage 48 Hospitality Coordinator Hells Kitchen, NY 01/2014
01/2017
Acknowledged outstanding staff performance to boost morale. Collaborated with caterers and other hospitality vendors to provide first-rate products and services to all employees and guests. Established unique service goals to each venue to provide constant and clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 100%. Affiliations Haven Resorts and Spas Food Handler Certification
CPR/First Aid
June 2023 to June 2024
An ILTP professional lifeguard certification course combines water rescue skills with health care provider level CPR, First Aid, AED and Oxygen administration into a single curriculum and single certification. This ifeguard training course is considered elite among available lifeguard training classes in the US.
Certified Pool Operator
July 2021 to July 2023
manages mechanical system operations, maintenance, chemical treatments and filtration of various aquatic facilities. While some of these, like bathing codes, may only apply to commercial swimming facilities, most are applicable to both residential and commercial pools. BLS Certification
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative support professional fit — Proficient August 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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