Destinee Wilder

Oak Park, IL *****

ad1kvb@r.postjobfree.com

+1-773-***-****

Work Experience

SPOC (remote customer service)

Dovenmuehle Mortgage, Inc. - Lake Zurich, IL

March 2022 to Present

• Responsible for the quality assurance of all work performed within the department.

• help determine a set of options that a lender can use to help borrowers avoid foreclosure.

• analyze financial documents

• initiate and maintain communications with borrowers and explain the options available to them, including educating them about any programs or resources that may provide assistance.

• Review and update department procedures in a timely manner to reflect all regulatory and compliance updates.

• Confirm payment or negotiate payment arrangements. Authorization Representative

Direct Energy

January 2020 to March 2022

• Code each diagnosis of service and procedures according to standards

• Enlisting non-contracted service providers to perform repairs for HWA customers

• Inbound call center environment from service providers and current internal and external customers nationwide; additional admin/clerical duties; outbound follow-up with service providers and customers with outstanding questions/concerns

• Provide resolution to service provider and customer concerns, deescalate concerns by providing professional, courteous, and clear communication of repairs and warranty information

• Receive service provider repair info, record in claim notes and provide coverage/repair decision

• Responsible for establishing rapport with service providers and new and existing customers.

• Facilitating the scheduling of service appointments between service providers and customers in a timely, professional manner

Customer Service Representative/Call Center

Augeo Fi - Naperville, IL

March 2019 to 2020

provide a comprehensive, high-touch solution to our clients by offering diverse ways to earn points, omnichannel redemption capabilities and the broadest redemption offerings.

• Managed client records

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Nurse Technician

St. John Hospital - Springfield, IL

October 2017 to October 2018

Provide excellent care to patients while adhering to health, safety, and hospitals regulations. Provide patient care activities such as record vital signs and physical condition. Educate patients on health conditions, taking medications, and wound care techniques. Assist with transferring patients, bath and hygiene of patients, emptying bedpans, and dressing patients. Respond promptly and effectively in emergency cases to help stabilize patients.

Education

High school diploma

Lincoln Land College - Springfield, IL

August 2016 to Present

Skills

• CNA (1 year) (4 years)

• CORRESPONDENCE (1 year)

• CPR (1 year) (4 years)

• CRISIS MANAGEMENT (Less than 1 year)

• DATA-ENTRY (Less than 1 year)

• Cna Certified

• Home Health

• Certified Nursing Assistant Basic knowledge of MS Word and Apple Desktops

• CPR License Technician

• Evaluate Patient Chart

• CNA License Technician

• Crisis management and Patient Care

• Assist nurse in providing health care techniques

• Knowledge of medical terminology

• Maintain Correspondence Between Departments

• Ability to Multi-Task in a Fast Pace Environment Equipment Stethoscope, thermometers, blood pressure cuff, hoyer lift, wheelchairs, hygiene supplies, gloves, masks, aprons, patient charts, and hospital equipment. Typing 25 wpm, knowledge of fax, copier, printer and counting instruments. Data-entry, file keeping and problem solving skills.

• Customer service

• Typing

• Research

• Cash handling

• Nursing

• Hospital experience

• Medical terminology

Certifications and Licenses

CNA

CPR Certification

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