**** ****** ******* **

Ocoee,Fl *****

321-***-****

ad1krz@r.postjobfree.com

Nirobi Ross

SKILLS

● Project courtesy and empathy

● Flexible

● Proficient In Microsoft Word, Excel, Docs, and PowerPoint

● Multi-Tasker

● Goal-Oriented

● Good listener

● Teamwork and delegation

● Critical thinking and problem solving

● Effective Communication

● Organization and Management

● Confidence

● Research and Analysis

● Oral,written and interpersonal skills

Teleperformance, Port St. Lucie,— billing representative Nov 2019 - Aug 2023

Role description

● Ensured the preparation and billing of military clients and or (family and friends)invoices for USAA Bank

● Assisted clients with fraud transactions,billing issues,locked accounts,correcting profile information and resetting passwords Walt Disney World, Lake Buena Vista, Fl — Advanced Cook May 2019 - August 2020

Role description

● Prepared ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals

● Assisted the sous chef in many meal presentations for all of the executive chefs

Transcom,remote - Customer Service Representative

September 2017 - October 2019

Role description

● answering to inquiries, giving instructions, promoting products and services and solving complaints

● Assisted customers with billing issues, troubleshooting with Apple products and purchases,resetting passwords and passcodes

● Selling Apple products like Apple care and Apple devices such as Apple Watches, iPhones,headphone/AirPods,and MacBooks/IMac.

● Helped with Apple accounts such as Apple Pay, Apple Cash, Apple Card and even Apple ID’s

Education

Chancery Charter High School, Orlando,Fl— High school diploma January 2017 - May 2018

Eastern Florida State College, Palm Bay,FL

Veterinary Technology Program

August 2023-Present

Professional Summary

I am a Customer Service Representative of 5+ years with extensive experience in sales and the customer service environment: which includes generating new prospects, troubleshooting technical problems and managing/tracking returns . I’m Organized, critical thinker,creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers and fearless in asking for a sale

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