Jessica Barrett

Cordele, GA *****

229-***-****

ad1kr3@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Call Management

Appointment Scheduling

Paperwork Processing

Product Knowledge

Experience

November 2022 - September 2023

Anfield Resources - Remote, GA

Customer Service Representative

Provided excellent customer service to resolve customer complaints in a timely manner.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

November 2020 - January 2023

Belk Department Store - Cordele, GA

Customer Service Associate

Greeted customers and identified their needs.

Demonstrated active listening skills when responding to customer questions and complaints.

Assisted customers with returns, exchanges, refunds, and other transactions as needed.

Escalated unresolved customer issues to the appropriate department or manager for resolution.

Answered phone calls from customers promptly and courteously.

Handled cash register operations accurately during peak times.

Maintained knowledge of current sales promotions and new product releases.

Kept work area neat, clean, and well-stocked at all times.

Educated customers on special pricing opportunities and company offerings.

Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

April 2021 - November 2022

Alorica - Remote, GA

Customer Service Representative

Provided excellent customer service to resolve customer complaints in a timely manner.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Developed strong relationships with customers by providing personalized assistance and support.

Answered inbound calls, chats and emails to facilitate customer service.

Consulted with customers to resolve service and billing issues.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

March 2007 - August 2020

Salt-Lick - Cordele, GA

Customer Service Associate

Greeted customers and identified their needs.

Provided information about products and services available to customers.

Processed customer orders accurately and efficiently.

Tracked inventory levels of popular items to ensure availability for customers' orders.

Answered phone calls from customers promptly and courteously.

Handled cash register operations accurately during peak times.

Compiled daily sales reports for management review.

Kept work area neat, clean, and well-stocked at all times.

Performed additional duties as assigned by management team.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education and Training

Crisp County High School Cordele, GA

High School Diploma

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