Customer Service Representative

Allante Meadows

*** ***** **. **********, ** ****0 757-***-****

Summary

Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs, and implementing product and service solutions to enhance customer loyalty. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

Skills

Excellent communication

Supply replenishment

Quick Learner

Computer Proficient

Fire/Records Maintenance

Heavy Lifting

Positive Learning Process

Experience

TEKsystems Sentara Leigh Hospital Norfolk, VA June 2021 – December 2021

I.T. Representative

Communicate with users, compiling information regarding technical issues experienced, address and resolving all issues in a timely manner

Troubleshoot and diagnose hardware, software, and network connectivity and configuration issues through comprehensive understanding and analysis of customers’ issues and descriptions

Reimage PC when needed

Collaborate with customers, troubleshooting configuration and connectivity issues in addition to hardware issues, Active Directory logins and configurations, and Outlook and Office 365 connection issues

Collaborate with all customers to confirm that customers understood all directions, feedback, and solutions provided to enhance external satisfaction with services received

TEKsystems Dollar Tree Chesapeake, VA May 2020 –August 2020

Customer Service representative

Responsible for responding to technical and in-store over the phone and to ensure proper customer service was provided to the customers.

Approached each customer with a professional manner

Provided first call resolution/diagnostics for the customer applications and escalated the issues to the appropriate information technology team

Resolved customer issues by taking direct calls from the customer or following up with the customers who had left a issue within the ticketing system

Follow up with customers if tickets were not resolved on the initial diagnostics

Food Lion Grocery Store Chesapeake, VA July 2019 – August 2021

Cashier

Provide an elevated level of service by helping the customer find products and to make sure they have a smooth transaction when leaving

Family Dollar Stores, Inc. Chesapeake, VA June 2018-August 2018

Cashier

Provided a prominent level of customer service by helping patrons find specific products

Responsible for unloading trucks, stocking shelves, and carrying merchandise from warehouse to store floor for customers

Responsible for keeping the store floor tidy and clean during operation hours

Beacon Hill Sentara Princess Anne/Virginia Beach General Hospital Virginia Beach, VA

I.T. Representative March 2022 – October 2022

Communicate with users, compiling information regarding technical issues experienced, addressing, and resolving all issues in a timely manner

Troubleshoot and diagnose hardware, software, and network connectivity and configuration issues through comprehensive understanding and analysis of customers’ issues and descriptions

Reimage PC when needed

Collaborate with customers, troubleshooting configuration and connectivity issues in addition to hardware issues, Active Directory logins and configurations, and Outlook and Office 365 connection issues

Collaborate with all customers to confirm that customers understood all directions, feedback, and solutions provided to enhance external satisfaction with services received

ABC Virginia Norfolk, VA

Sales Associate January 2023

Provide an elevated level of service by helping the customer find products and to make sure they have a smooth transaction when leaving

Education

Norfolk State University Norfolk, VA Graduated: 2022

Bachelor of Science Mass Communications

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