Customer Service Quality Assurance

MISTY NICKERSON

Edmonton, AB 780-***-**** ****************@*****.***

HIGHLIGHTS OF SKILLS

Leadership & Safety

Direct experience with training and coaching staff on implementation of new practices and policies

High attention to detail with a focus on accuracy and quality assurance

Demonstrated supervisory skills with a focus on staff retention and customer satisfaction

Communication & Customer Service

Proven ability to engage in complex problem solving and mature decision making

Strong interpersonal communication skills with customers, coworkers, leadership and stakeholders as needed

Comprehensive computer program knowledge including Microsoft Word, Excel, Access, Powerpoint & Zoom

PROFESSIONAL PROFILE

Warehouse Associate – Uni-Select; Edmonton, AB 2012- 2023

Directly responsible for accurately and efficiently fulfilling customer orders

Wrap and load skids, pack parts appropriately, and print shipping labels and manifests

Load and unload skids with Nissan forklift and safely distribute throughout the warehouse

Engage in training and mentorship of new staff to ensure adoption of policies

Utilize computer to rectify labour claims, create sales orders & return goods authorization

Operated power jack, stand up forklift & Nissan forklift

Server/Bartender – Tony Roma’s; Edmonton, AB 2008 – 2012

Professionally engage in customer service at all times

Support staffing needs throughout shift

Accurately take and fulfill customer orders in a timely fashion

EDUCATION & CERTIFICATES

2022 Athabasca University – Bachelor of Commerce Accounting (Currently Enrolled)

2019

Dangerous Goods Certificate

2019

Forklift Certification: Stand-Up Pallet Picker & Stock Chaser

2019

Fall Protection Certificate

Professional Development:

Scaffolding Awareness, Aerial Lifts

Basic Rigging, CSTS & WHMIS

CPR & Emergency First Aid

Basic First Aid

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