Data Analytics Customer Service

Stephanie S. Hanshaw

Greenville, SC 864-***-****

www.linkedin.com/in/stephanie-hanshaw **********@*****.***

Professional Summary

Dedicated professional with over 20 years of experience in the transportation industry. Proven track record in analysing market trends and collaborating with cross-functional teams to drive business objectives. Capable of leveraging data analytics to drive sourcing strategies and improve operational efficiency. Adept at fostering strong customer relationships and collaborating cross-functionally to meet organizational objectives. Service-focused with a commitment to meeting deadlines, demonstrating proactive and ambitious approaches to tasks. Astute at employing critical thinking to assess situations, identify challenges, and implement effective solutions.

Areas of Expertise

Relationships Management

Cross-functional Collaboration

Complex Problem Resolution

Strategic Planning & Execution

Sourcing & Analysis

Decision-making Support

Data Analytics

Negotiation

Process Improvement

Career Experience

Swift Transportation - Greer, SC November 2007 to August 2023

Pricing Analyst

Conducted comprehensive market and industry analysis to identify business opportunities. Assessed customer needs resulting in the use of competitive yet profitable pricing models. Synthesized data from diverse sources to create comprehensive bid documents. Scrutinized market conditions and customer feedback to calibrate pricing strategies. Partnered with senior management to devise competitive pricing frameworks. Performed data-driven evaluations to recommend pricing adjustments. Facilitated seamless communication between contracts, billing, and accounts receivable departments.

Key Accomplishments:

Elevated revenue streams by identifying and rectifying publication process inefficiencies.

Recognized for an exceptional ability to detect data anomalies, leading to more accurate business decisions.

Rectified order entry issues, consequently leading to resolution of billing discrepancies, while conducting precise spot audits of billing, identifying erroneous charges, and working collaboratively with customer service.

Additional Experience

Sales Assistant, Swift Transportation

Inbound Logistics Associate, BI-LO Grocery Corporate Office

Office Manager, Genesis Marketing

Education

Bob Jones University- Associate of Arts Degree- Early Childhood Development

References will be Available upon Request

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