Laura Baker

512-***-**** ad1klg@r.postjobfree.com

Skill Areas

• Create end user materials for a wide range of audiences

• Consistently test and evolve bodies of documentation according to new technologies

• Research and assemble all visual information

• Create and maintain libraries and databases

• Review and edit all content for consistency, audience and accuracy

• Manage multiple deadlines and milestones

• Manage a repository of technical documentation change requests and priorities

Tools

MS Office Suite and Tools

SEO research and keyword use

Adobe InDesign / Adobe AE

Confluence / Salesforce / SharePoint / Teams/ TeamSite

JIRA, Synergy, Bugzilla

ServiceNow

Work History

Cyber Policy City of Austin, CTM Remote Aug ’22-Present

Writer

Research and write policy standards for IT Security practices within the Communications & Technology Management group.

Examples:

Active Directory Access

Multi-Factor Sign-on

Remote Work Approval

CJIS Access Policy and Procedures

Hybrid Cloud Networks for Device Security

Digital AT&T KM Brand Project Remote Jan ‘21-Aug ‘22

Content Writer and Editor

Wrote and edited online human and computer process articles

Worked with SMEs and content owners to refine and produce internal and online articles

Tested and confirmed UX functionality online and mobile

Collaborated with team members extensively

Created operational procedure guide

Tested user interface experience for desktop and mobile applications

Used Salesforce, MS Office, JIRA, Confluence, KANA

Technical BakerOnline (Insurance industry contractor) Austin, Texas Jan ’18–Dec. ‘20

Business

Writer

Interviewed end-users and documented process needs in IT, Service and Financial sectors

Created business development documents using Microsoft Office Tools NPW

Wrote business procedures and policy for insurance industry leaders

Created marketing emails and brochures for financial and retail products

Maintained customer databases using Adobe AEM

Provided complex instructions with clear, concise writing

Documented and tested user interfaces

Created software procedural guides

Technical AT&T Cybersecurity Division Austin, Texas Sept. ‘17–Jan ‘18

Writer

Supported security analysts in defining scope and processes for large government

contracts.

Worked closely with developers to define initial cyber processes for customers

Wrote functional requirements documents, procedures, white papers, and policy documents

Maintained project schedule in SharePoint and Excel

Project The Texas Messages Project Austin, Texas Aug.’14 – Sept. ‘17

Manager

Researched and wrote grants for private funding for at-risk youth, including

articles and stories

Worked closely with state officials to manage video publishing projects in prisons

Created website content

Researched and wrote IT policy documents for the organization

Business Austin Energy Austin, Texas Aug. ’12 – July ‘14

Analyst /QA

Researched requirements for weatherization, PMAS and rebate software via: SME interviews, archival research and UX testing, used IBM COTS products

Wrote use cases, test plans, test cases and contributed to functional

specifications for online weatherization software

Completed 508 Federal Disability Guidelines GUI training and testing

Worked with a team to test and document utility-bank ACH processing

Documented meter fee-based databases and wrote test for meter testing

Monitored defects and logged defects using Synergy and JIRA

Writer- Author-coach.com, Inc. Austin, Texas March ‘02– Aug. ‘12

PM Financial Industry Service Company

Worked with sales trainers to write presentations and user guides

Created online content and help

Established brand and marketing plans

Created books, brochures, and presentations as branding platforms

Tested new web software applications for: forms, cookies, usability, interface,

compatibility and links

Wrote system requirements documents and release notes for Oracle manufacturing software

Education B.A. English Composition: University of Texas at Austin, Texas

French Minor: Institute for American Universities, France

Technical Writing: Austin Community College, Austin, Texas

Computer Graphic Design: College of the Mainland, Texas City, Texas

Link to writing samples:

https://1drv.ms/f/s!AoGksr8Iul3gkhJXhz1hWRhLkmMF

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