Customer Service
Resume:
AKINYEMI ADEOLU TIMOTHY
*** **** ****** ***, ******, ON K1N 7M1
ad1kk9@r.postjobfree.com, 613-***-****
PROFESSIONAL SUMMARY
To develop a professional career with an organization whose demand for work, honesty, and integrity will provide an opportunity for my inner drive and personal desire to succeed, maximize our joint effort in providing a positive resume-oriented venture for the organization
Competences
Planning, organizing and coordinating
Human,resource,management
Coaching,and,mentoring
Communication
Concern for quality and standards
Time management
WORK HISTORY
Customer Service Representative 2021
GLO Communication Service
340Adeola Odeku Victoria Island, Lagos
Answering customer questions about the company, product, and services
Resolving customer complaints
Directing customers to the right department or supervisor
Taking orders or processing payments
Principal Education Officer (Head of Licensing Unit) 2018- 2021
Teachers Registration Council of Nigeria
12, Oda Crescent, off Aminu Kano Crescent Wuse11, Abuja
● Monitoring and supervision of the Professional Qualify Examination
●Coordinating mandatory continuous professional development for teachers
●Providing students with support and guidance on how to deal with problems.
●Conducting assessments to determine students' strengths, weaknesses, interests, and aptitudes.
●Refer students to other support services and mental health professionals as needed.
●Mediating and improving relationships between students, parents, and teachers.
●Member of the committee for Induction of teachers in Tertiary Institutions
Senior Education Officer 2015- 2017
● Analyzing teacher's document for Professional License
●Data entries
●Sensitization of teachers for Professionalism in both private schools and public schools Member of the enforcement team
●Guiding head teachers and school management committees on the implementation of educational policies, plans, and programs;
●Monitoring Educational institutions and producing status reports;
●Developing Education management systems and plans; and
●Attending Teachers' administrative issues.
Education Officer I 2011-2014
●Processing of teachers certificate and license
●Documentation of teachers certificate and license
●Work closely with the Assistant Project Manager to implement and develop all education project aspects.
●Compile and submit weekly, monthly, and quarterly work plans and reports to the Project Manager.
●Regularly follow up with schools, identify training needs, plan training, implement, and report.
●Closely work with the Assistant Education Manager in reviewing the status of standard benchmarks
Sales Manager 2011
Tovcomms Ltd, Lagos
●Ensure 100% availability and visibility of the company’s product within the metropolis and local area within our coverage area.
●Developed merchandising concepts and promotional programs that increased sales and profit margins for all core brands.
Coordinates sales activities of other territories/zones.
Teaching (NYSC) 2010
Government Junior Secondary School, Jigawa
EDUCATION
Obafemi Awolowo University, Ile-Ife Osun State, Nigeria 2009
Bachelor of Science Education (B.Sc. Ed.) Biology (2ndclassHonour)
Oluororgbo High School, Ile-Ife 2001
West Africa Senior School Certificate (WASSC)
Saint Murumba Primary School, Ile-Ife 1995
School leaving certificate
Professional Qualifications
First Aid & CPR/AED level C (BL) CSA std-Z1210-17 intermedia ON 2023
Certificate of English Proficiency
Associate Member and licensed of Teachers Registration Council of Nigeria (TRCN) 2019
Certified Associate of Project Management (CAMP) 2011
Associate Member, Institute of Strategic Management of Nigeria (ISMN) 2010
Certificate in Computer Appreciation and Application 2010
REFEREES
1.Yemisi Obe
ad1kk9@r.postjobfree.com
2.Nosakhare Peace Oludimu
ad1kk9@r.postjobfree.com
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