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Debra Kline

Akron, OH *****

ad1kjx@r.postjobfree.com

330-***-****

page 1 of 3

https://www.linkedin.com/in/debrakline

PROFILE

Initiative-taking, meticulous worker with Information Technology experience spanning over 30 years, and an Associate Degree in Computer Programming Technology with Applied Business. Looking for a job opportunity in technical support and customer service. Maturity, along with responsibility, ambition and integrity are characteristics that define me. Recent job experience is helpdesk and desk side support roles. Prior experience includes MIS Management for five years. Pivoting into a software subject matter expert, project manager, or analyst role would be a great fit with my job experience, skills, and work ethic. I do well to establish team collaboration and workflows and I take the initiative needed to learn. I am looking for longevity with an organization where quality matters. SKILLS

Dedication, experience, and motivation to learn innovative technology. Comprehensive solutions, decision making, process oriented with results, adaptability, flexibility. Software installation-configuration-support, Hardware installation-configuration-support, Windows 10 and Mac OS desktop support, familiarity with Windows Server OS, Azure, Active Directory, Share Point, Cisco Any Connect, Citrix Workspace, Virtual machines and environments, VPN connectivity, emulation software, Microsoft Office, Microsoft Teams, and One Drive. PXE boot and laptop imaging, SCCM, drive mappings, ODBC drivers, printer setup, and IP phones. Experience with remote support tools, and command line utilities. LAN/WAN, ethernet and wireless. Command line utilities. Ring Central, Cisco IP Communicator, VOIP phones. Multi factor authentication (MFA), mobile devices, and apps. Conference room video equipment. Passion for fostering excellence for an organization. EDUCATION

Current: Working on Comptia A+ certification

Also enrolled in Joy of Coding Academy (how to write clear, concise Python software code.) ITIL 3 Foundation Certification

NCTI Excellence in Customer Service

Novell Certified Networking Engineer update

Document Imaging Certification

Computer Programming Applied Business, University of Akron Manager Training, 1 year course

Novell Certified Networking Engineer

HP 3000 System Management and Bookkeeping for Small Business

[Type here]

Debra Kline

Akron, OH 44303

ad1kjx@r.postjobfree.com

330-***-****

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WORK EXPERIENCE

US TECH SOLUTIONS. 12/12/22-5/12/23

CONTRACTOR Client Computing Support assigned to Bridgestone in Akron, OH. Onsite Technical Support, Level II software and hardware. Windows 10 and Microsoft 365. Service Now ticketing system. IT task bar rotation for walk up support. Software installation, troubleshooting, laptop imaging and deployment. Lost position due to Bridgestone budget cut. POMEROY TECHNOLOGIES, LLC. 11/7/22 – 12/9/22

CONTRACTOR Support-Deskside Technician assigned to Cap Gemini for American Family Insurance at Homesite office in Akron, OH. Onsite Technical Support for software and hardware. Windows 10, Microsoft 365, virtual machines, and laptops. Service Now ticketing system. Worked with other IT groups and vendors. Left this position to take what I thought was a long-term opportunity with Bridgestone.

TECH MAHINDRA AMERICAS Implementation Partner. 04/14/22 – 10/18/22 Software Engineer assigned Babcock & Wilcox, Akron, OH. Onsite Technical Support software and hardware, IBM Control Desk ticketing system. Windows 10 and Microsoft 365, engineering software, plus a variety of software concepts revisited from prior positions. Temporary work. GENESIS FINANCIAL SERVICES. 01/10/22 - 3/18/22

Senior Technical Support Specialist, Akron, OH. Onsite Technical Support using Service Now ticketing system. VLAN, virtual machines, Windows 10, Office suite. Tried to collaborate with IT teams to solve ongoing issues (VLAN and printing). Moved imaging switch setup closer to the imaging laptop area and cleaned up and organized an extreme disarray and disorder left by prior technicians. Left due to communication issues.

CCF AKRON GENERAL MEDICAL CENTER. 07/8/19 - 1/9/22 Service Desk Rep. II, Akron, OH. Onsite Technical support via inbound calls, email, and remote control. Windows 7 and Windows 10 and Service Now. Monitoring and operations in onsite Data Center. Left to take an opportunity that was not 12-hour shifts and did not include weekends and holidays.

ROBERT HALF TECHNOLOGIES. 04/8/18 – 5/1/19

CONTRACTOR Site Technical Representative for Virtual Technologies Group, Cambridge, OH. K12 Ohio Virtual Academy testing site setup for hardware, cables, surge protection, laptops, cradle points for internet connectivity. Responsible for secure, organized, and operational testing environment for students and teachers. This was a seasonal position. Temporary work. VOLT COMPUTER SCIENCES. 09/14/17 – 02/16/18

CONTRACTOR Technical Support Specialist for Securitas Electronic Security. Phone support and remote connectivity support to field technicians to convert burglar panel monitoring to Securitas servers. Temporary work.

[Type here]

Debra Kline

Akron, OH 44303

ad1kjx@r.postjobfree.com

330-***-****

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MCTV and SPECTRUM 07/17/15 – 09/9/17

Customer Service/Tier 3 Technical Support Agent, Massillon, and Canton, OH. Call Center Customer Service and Technical Support for internet, phone, video, and sales. Left these positions to do more technical support and customer service.

DEBRA KLINE, COMPUTER SUPPORT PART TIME 01/01 – 07/15 Self Employed Computer Consultant, Berlin, OH. Onsite and remote computer support for home and small business customers. During these years, while providing computer support, I also worked part time positions: USPS (postal clerk), Blu-Shift Wireless (technical support), Cashier in Health Food Market, Group Tour Coordinator. Left due to an opportunity that offered health benefits for myself and family.

COMPUTER MIXX. 08/99 – 12/00

Network Engineer, Wooster, OH. Part time flexible field work for Novell file servers and other hardware and software. Left due to family responsibilities. ONTARIO SYSTEMS. 12/97 – 08/99

System Manager, Berlin, OH. Supported UNIX based and Windows based telephony software by customizing solutions and training customers. Left to take part-time work. WOOSTER CLINIC. 06/97 – 12/97

Technical Specialist, Wooster, OH. Assisted physicians and other staff members with all hardware and software support needs. Very technical position without documentation. Figured out systems and recovered the complicated lab system. Worked very hard in the short period of employment with this medical clinic. Left to take position closer to new home. GRAPHIC ENTERPRISES. 06/96 – 06/97

Network Engineer, North Canton, OH. Worked as part of the network engineering team to provide field support to customers. Also worked in internal MIS department to manage systems, and support employees. Left to take position closer to where I moved to. AREA AGENCY ON AGING 10B, Inc. 09/89 – 06/96

IT Manager, Uniontown, OH. Managing MIS department and supervising employees. Billing responsibilities for programs totaling eleven million dollars annually twenty providers, and Medicaid eligibility. Implemented procedures to reduce Medicaid eligibility approval time using the Ohio CRIS-E system. Communicated and collaborated with the Ohio Department of Aging on projects, software, and design. Responsible for all MIS related duties. Left for personal growth reasons. CHESTERFIELD RESOURCES. 09/87 – 09/89

System Manager, Uniontown, OH. Operations and support of HP 3000 computer system Medical Claims Administration office. Daily printing and mailing of large dollar amount of claim checks and explanation of benefits. Responsible for all MIS related duties. Left for personal growth reasons. AKRO CORPORATION. 08/84 – 09/87

Computer Operator, Holmesville, OH. IBM System 36 operations and data processing for manufacturing plant. Receiving and processing electronic orders for manufacturing and did end of day transmittal of advanced shipping notices. Left because of moving to Akron area.

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