Customer Service Data Entry
Resume:
Roxanne Taylor
ad1kja@r.postjobfree.com
linkedin.com/roxannectaylor
SUMMARY
●Customer Service, with over 10 years of experience providing support to clients and colleagues
●Excellent customer service skills, with ability to access and meet customer needs
●Highly motivated to take on new tasks at multitasking and time management
●Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Google Suite products
PROFESSIONAL EXPERIENCE
Nelson Computer Learning Academy, Jamaica, NY April 2017 - March 2020
Computer Technology Assistant/Trainer
●Guided Seniors on the use of computer hardware and software
●Edited PowerPoint presentations to be presented during weekly classes
●Addressed the specific learning curves of students through one on one classroom training support
●Prepared equipment for the classrooms before each class and collected money for books.
Metropolitan Transportation Authority, New York, NY October 2010 - April 2014
Traffic Checker
●Collected data and analyzed schedules
●Assisted riders with navigating the NYC buses and subways
●Collected data and travel patterns to create a more effective buses and subway schedules
●Assisted with traffic management at various events
●Traveled to different locations throughout the boroughs when instructed
●Informed about new scheduling or ticketing information
Sagem Morphs, Inc. (Human Resource Administration), New York, NY August 2002 - April 2010
IT Support Specialist/AFIS Operator
●Verified identity of clients applying for temporary and disability assistance and input data
●Updated client information in computer system
●Assisted case workers ensuring information was accurate and in order; Organized and filed client paperwork
●Updated existing OTDA (Office Temporarily Disability Assistance) records
●Processed new clients enrolling in OTDA
Madison Square Garden, New York, NY July 2001 – August 2003
Customer Service Representative
●Opened and closed out register at each shift
●Assisted customers and maintained excellent customer service
●Covered the register and totaled cash and credit chargers
●Handle large sum of money on a daily basis
EDUCATION
First Step Program, New York, NY January 2022 - February 2022
Career Enhancement and Computer Training
Center for Urban Community Services, New York, NY February 2022
Non-Coercive Approaches to Conflict Management
Alliance LES Harm Reduction Center, New York, NY February 2022 Certified Opioid Overdose Responder
Oral Roberts University, Tulsa, Oklahoma June 2020 - Present
Bachelor of Liberal Arts Government & Humanities
Nyack College, New York, NY, January 2003 – June 2006
Business and Administration
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