General Manager Customer Service
Resume:
Rock Coddington
Tucker, GA ***** ad1khk@r.postjobfree.com
Business Leadership
Driven leader with proven expertise in growing revenue across diverse markets, developing people to reach highest potential, executing flawless operations, establishing and executing premium customer experiences. Leadership qualities; building trusting relationships, motivating, recruiting, teaching and training teams to ensure personal and professional growth, fostering an inclusive team dynamic for all associates, and leading philanthropic events within the community.
Areas of Expertise
Sales Leadership
Customer Service
Strategic Planning & P&L
Loss Prevention and Investigations
Coaching and Mentoring
Recruiting and Interviewing
Performance Management
Training and Development
Visual Merchandising
Freight Logistics
Professional Experience
Gap Inc. 10/2022 – current
General Manager
Managed sales and operations of multi-million-dollar retail experience store
Drive positive comparable sales and manage P&L profitability for the global flagship brand.
Hired and promoted 4 new leaders in a turnaround store environment within 1st 90 days.
Produced meaningful insights that enabled changes in some operational SOPs for the brand.
Grew 1st years sales to a 3% comp and became the 1st ranked loyalty (card acquisition) store in the district.
Wealth Media Distribution
Think It’s A Game Records
TIG7 Publishing 08/2020 – 10/2022
General Manager
Managed operations of multi-million-dollar media Distribution Company, multi-platinum Record Label, and Publishing Company
Drive streams and develop content for all artists in contract with organization.
Coordinate different departments to ensure project is executed flawlessly.
Review reporting to guide revenue to the correct channels
Create events and media releases to gain visibility to the artist’s project.
DSW Designer Shoe Warehouse 01/2010 – 7/2020
District Manager
Area Manager
Flagship Store Manager
Managed district, area, and local retail stores with $45M+, $38M+, and $11M+ in sales respectively including store expense and labor control, recruiting and hiring, training and development, and new store openings / store closings.
Won SM of the year award in my 1st full year with company
Awarded - Cast Award for piloting ship from store process and developing charge send - ship to customer training. Promoted to Area Manager
Lead the task force for online hiring assessment / online application program / online scheduling application. Promoted to District Manager
Recognized by CEO for Philanthropic work within the community.
Finish Line Inc. 3/2001 – 1/2010
District Sales Manager
Area Manager
Flagship Store Manager
Managed district, area, and local retail stores with $20M+, $10M+, and $5M+ in sales respectively including store expense and labor control, recruiting and hiring, training and development, and new store openings / store closings.
Won Sales Improvement Award for district sales results. Promoted to Area Manager
Gained Interrogation certification from Wicklander – Zulawski for Asset Protection. Promoted to District Manager
Won the District Shrink Award for the lowest district shrink % in company.
Lead task force with Executive team to develop new fashion concept store brand.
References upon request
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