Customer Service It Generalist

DePatrick Mitchell

*********************@*****.*** 979-***-**** College Station, TX

SUMMARY

Seasoned professional with 18 years of diverse technical experience, including roles as an IT Generalist and Electronics Technician. Extensive experience in troubleshooting, maintaining, and improving complex systems, with a proven ability to enhance operational efficiency. Seeking a Technology Sales Development Representative role to leverage technical expertise and strong customer service skills. WORK EXPERIENCE

Knowledge Based Systems Inc. College Station

IT Generalist Nov 2023

• At Knowledge Based Systems Inc. as an IT Generalist, I was responsible for managing and maintaining the company's IT infrastructure, including hardware, software, networks, and systems, ensuring optimal performance and security. Additionally, I provided technical support, troubleshooting issues, and implementing IT solutions aligned with the company's strategic objectives.

Alamo Pressure Pumping Stanton, TX

Electronics Technician Oct 2021 - Present

• Provides field support for equipment and control systems to ensure optimal functionality and minimize downtime.

• Calibrates sensors for pressure, level, temperature, and flow, improving accuracy and operational efficiency.

• Troubleshoots and repairs electronic systems and components, including Programmable Logic Controllers and PCBs, adhering to the highest safety and compliance standards.

• Performs routine preventative maintenance, manages electronics parts inventory, and documents daily shift reports to enhance operational efficiency and monitor performance metrics. US Well Services Bryan, TX

Electronics Technician Jul 2017 - Mar 2020

• Provided field support for control systems and equipment during critical operations, meticulously adhering to safety protocols and company policies.

• Executed troubleshooting and repair of multifaceted electronic systems and office equipment, as well as the calibration of critical sensors, enhancing overall operational efficiency.

• Managed daily shift reports and spare parts inventory, documented equipment failures and repair procedures, and performed regular preventive maintenance, contributing to optimal equipment performance. Lan Net Solutions Bryan, TX

Computer Technician Aug 2016 - Jun 2017

• Constructed and serviced server racks, ensuring optimal performance and prioritizing customer satisfaction and safety.

• Applied intermediate PCB and circuit board soldering skills to install and test various cables, effectively identifying and resolving communication issues through data analysis.

• Managed work requests efficiently, orchestrated task prioritization and scheduling, and performed software and hardware installations and upgrades.

Pilot Thomas Logistics La Grange, TX

Fuel Truck Driver Oct 2014 - Apr 2015

• Demonstrated meticulous adherence to state and company regulations by safely operating DOT-regulated vehicles for fuel transportation to assigned oilfield equipment and to third-party clients.

• Showcased commitment to compliance and vehicle maintenance by diligently maintaining daily driving logs and conducting general upkeep tasks, securing a Hazardous Materials endorsement. Baker Hughes Incorporated Bryan, TX

Lead Bulk Plant Operator Oct 2010 - Oct 2014

• Supervised the batching and mixing of various chemicals, facilitating multiple product service lines, and performed acidity tests and water treatment as part of the process.

• Ensured compliance with company protocols during the blending of diverse chemical additives used in oilfield operations.

• Handled chemical warehouse inventory management, which included forklift operation, monthly ordering, and executing cycle counts using Oracle system software. Conwood Tobacco Clarksville, TN

Machine Operator Nov 2007 - Oct 2010

• Maintained operational excellence by accurately adjusting and overseeing machinery parameters, complying with established procedures and regulations.

• Demonstrated technical proficiency in regular equipment maintenance, troubleshooting, and operation of essential machinery such as forklifts and pallet jacks. U.S. Army Fort Campbell, KY

Supply Technician Aug 2001 - Dec 2006

• Streamlined and rectified inconsistencies in CCDs, IARs, and inventory, culminating in a 100% location accuracy rate and 99% inventory accuracy rate over a consistent three-month period.

• Compiled and submitted detailed inventory and operational reports, illustrating adeptness in logistic programs including PBUSE, WEBFLIS, SARRS, and ERP systems.

• Supervised personnel in conducting thorough inventory audits, showcasing effective coordination with diverse staff to ensure timely procurement and delivery of essential supplies. EDUCATION

Vista College

Associate in Science

College Station, TX

Jun 2017

SKILLS

Lan • Software Troubleshooting • VPN • Operating Systems • Cabling • Wan • Network Support • Sensors • TCP/Ip • Active Directory • Microsoft Windows • Network Firewalls • Materials Handling • Microsoft Windows Server • DHCP

• Ethernet • Plant Management • Warehouse Management System • Shipping & Receiving • Cleaning • Box Truck

• Equipment Repair • Data Collection • Programmable Logic Controllers • Microsoft Excel • English • Mechanical Knowledge • Manufacturing • Quality Assurance • IT Support • Technical Support • Driving • Microsoft Outlook • Software Troubleshooting • Communication Skills • Analysis Skills • Continuous Improvement • CGMP • CMMS

• Quality Control • Assembly • Soldering • PCB • Hazmat Endorsement • Forklift Certification • Driver's License • McTs

Contact this candidate