TECIA C. ALEXANDER

*** ******** ******, ********, ** 11225 718-***-**** ad1khb@r.postjobfree.com

OBJECTIVE: To obtain a professional Office Managerial, Administrative Assistant, or Community Medical Outreach position, utilizing exemplary talents and training, articulate communication, and much sought-after customer service skills.

MARKETABLE SKILLS AND QUALIFICATIONS:

Medical Terminology, ICD-9/10 Coding, Coordinated Home Services for Elderly

Excellent Administrative Assistant, Microsoft Office, and Computer Skills

Proficient in giving Health Risk Assessments

Excellent bed side manor and highly experienced in working with low income, Medicare, High Health Risk Communities

Experience Working with Grants; Affordable Housing Financing; Residential Real Estate, Buyers/Sellers Prospecting (NY Licensed Real Estate Salesperson)

Diabetic coach, Guided patients on lifestyle changes, assisted patients in navigating health care and community resources (Certified Community Health Worker)

EDUCATION:

LaGuardia Community College (C.U.N.Y) Long Island City, NY 09/07 – 12/07

Medical Assistant/Administration with Billing and Coding Program:

Anatomy, Physiology, Medical Terminology, EKG, Phlebotomy, Injections, Vital Signs, Height/Weight measurements, Snellen Eye Chart, Patient Laboratory Techniques, Medical Procedures including Medical Front Desk, CMS Insurance Forms and Medical Coding (ICD9 & CPT), MS Word and Outlook

Metropolitan Corporate Academy High School Brooklyn, NY 09/00 – 01/04

Early Graduate – Liberal Arts Regents High School Diploma

LICENSES, PERMITS, CERTIFICATIONS:

CERTIFIED COMMUNITY HEALTH WORKER 05/2023- current

NY LICENSED REAL ESTATE SALESPERSON 01/19-CURRENT

LICENSE #: 104********

CERTIFIED MANDATED REPORTER 06/2023- current

EXPERIENCE:

Radiant Homes Realty

Brooklyn, NY 07/21- Current

LICENSED REAL ESTATE SALESPERSON

Facilitated open houses

Conducted buyer/ seller presentation

Provided clients detailed comparative market analysis

Completed cold calls, marketing flyers and outdoor prospecting

Composed and organized confidential real estate documents

Edision Youth Center

Brooklyn, NY 07/23-08/23

Manager

Managed staff of 17 summer school teachers.

Completed employee work evaluations.

Organized summer camp outings, coordinated program

Empowered inner city youth within the Brooklyn community through educational and physical activities

NYC Department of Social Services (HRA SNAP Benefit Department)

Brooklyn, NY 04/20-06/20

HUMAN RESOURCES ADMINISTRATOR

● Conducted Covid-19 SNAP application telephone interviews in POS system

● Corresponded with co-workers via Outlook365

● Completed ESNAP and SNAP applications using SPOS, DSS, WMS

● Responsible for indexing confidential legal documents into POS system

● Ran client budgets in WMS (Welfare Management System)

Metro Plus Health Plan (NY Health & Hospitals Corporation)

New York, NY 09/15 - 02/22

CARE MANAGEMENT ASSOCIATE

Enter In-patient emergency admission encounters and /or elective admission requests, ER encounters and discharge referral requests.

Receive incoming calls, address the caller’s needs (providers and members) and/or offer clarification on questions or concerns as related to policy & procedure and benefits, and/or transfer or direct callers to appropriate parties as needed.

Performed Health Risk Assessment with Medicare, Elderly and High Risk members

Visiting Nurse Service of NY New York, NY 05/10- 01/15

CUSTOMER SERVICE REPRESENTATIVE/ LEAD WEEKEND CSR

Entered patient’s insurance, demographic and medical information into Main Frame System.

Assigned staff cases through Salesforce program as weekend Lead CSR.

Entered Icd-9 codes, diagnosis and medical terms into electronic patient charts.

Answered phone calls through the Referral Services Hotline.

Completed phone and fax referrals from Managed Care companies.

Requested Medicare Face to Face Forms & homebound status from Physicians.

East Coast Orthotic & Prosthetic Brooklyn, NY 12/07 – 11/08

(SUNY DOWNSTATE HOSPITAL)

FINANCIAL INVESTIGATOR

Performed insurance verification and requested authorization from manage care health plans.

Completed all medical clerical duties at the SUNY Downstate Hospital site.

Assisted patients in the registration process for durable medical equipment (DME).

Corresponded with physicians for prescriptions and letters of medical necessity.

Prospect Park Alliance Brooklyn, NY 12/03 – 05/07

(KATES CORNER PROSPECT PARK)

CASHIER/CUSTOMER SERVICE

Completed cash counts form.

Answered customers’ inquiries and resolved complaints.

Solitarily ran the tennis café division, stocked and ordered supplies for the café.

JFK International Airport Jamaica, NY 08/04 – 10/04

(AER LINGUS AIRLINES)

DEPARTURE TICKET AGENT/ Elite first class lounge hostess

Printed and distributed boarding passes.

Facilitated group briefings on prior flight departure.

Provided top class customer service for elite first-class members flying to the Middle East and Europe

OTHER SKILLS: Over 10 years of progressive experience in the field of customer service and medical administration; demonstrated proficiency in computer application programs such as Salesforce, Care Connect, E-Paces, Microsoft Word and Microsoft Outlook.

REFERENCES: Available upon request

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