Curdell Hoskins, Jr.

*** ******* ***** *** # ***, Yonkers, NY 10703 914-***-**** (Cell) 914-***-**** (Home) ad1kgw@r.postjobfree.com (Email)

SKILLS:

SOFTWARE: Windows 2000/XP/7/8/10, Mac OS, TCP/IP,

IPX/SPX, Dial up Networking, Internet Explorer, XP Active Directory, MS Office 97/2000/XP/2K3/2K7/1010, iManage, Docs Open, Word Perfect, Ghost imaging, Citrix Metaframe, 98/2000, MS Visio, MS Exchange, MS Outlook, Outlook Express, FTP, Groupwise, RCA Client, Secure ID, Goto Assist, Bomgar & Dameware (Remote Access Control

systems) Norton AV - Endpoint, McAfee, Remedy, Heat, JIRA, Vantive, Winzip,

Corel Draw, Adobe Acrobat, Workshare Protect,

MobileIron, Magento

HARDWARE: Compaq, HP, Acer, Dell, Apple, Gateway

Desktops; Compaq Toshiba, Compaq, Fujitsu, Hitachi Laptops, Macbooks, IBM POS, Blackberry & iPhone. As such I am also proficient in part and peripheral replacements such as printers, monitors, scanners, projectors, zip drives and external drives

EXPERIENCE:

CAREMOUNT/OPTUM

SR DESKTOP SUPPORT TECHNICIAN DEC 2022 – AUG 2023

Provided Second level desktop support to multiple clients utilizing multiple software

Active Directory management of accounts, pc’s

Assisted customers with telecommuting options via VPN and VMWare

Remote access of systems via VNC, AnyDesk & Teams

Provided White Glove support for Executive employees and staff

Imaged and reconfigured desktops and laptops for new and current users

Traveled to Medical Provider sites to assist and replaced computer systems

Configured and Provided email support for Android and Mac personal phone devices

MFP Printer installation, configuration, troubleshooting and repair

Maintained inventory for Out of Warranty and Recycle machines. NEW YORK LIFE

CONSULTANT APR 2022 – NOV 2022

Windows 10 Migration

Provided Second level desktop support to multiple clients utilizing multiple software

Active Directory management of accounts, pc’s

Imaged and reconfigured desktops and laptops for new and current users

Assisted customers with telecommuting options via VPN and Citrix

Remote access of systems via GoToAssist & Teams

Provided email support for Android and Mac personal phone devices

MFP Printer installation, configuration, troubleshooting and repair TABUSH GROUP

DESKTOP ENGINEER – SEPT 2021 – JAN 2022

White glove support to VIP’s

Office 365 installation, upgrade and removal

Provided Second level desktop support to multiple clients utilizing multiple software

Active Directory management of accounts, pc’s

New user setups and configurations

Mimecast & Egnyte email monitoring support

Assisted customers with telecommuting options via VPN and Citrix

Remote access of systems via Kasaya and Connectwise

Provided email support for Android and Mac personal phone devices

MFP Printer installation, configuration, troubleshooting and repair Curdell Hoskins, Jr.

100 Dehaven Drive Apt # 210, Yonkers, NY 10703 914-***-**** (Cell) 914-***-**** (Home) ad1kgw@r.postjobfree.com (Email)

INNOVACARE HEALTH

ACCESS STAFFING

CONSULTANT MAR 2021 - MAY 2021

White glove support to VIP’s

Office 365 support

Provided onsite technical support to desktop and laptops

Active Directory management of accounts, pc’s and bitlocker

Team lead for Win 7 to Win 10

Assisted customers with telecommuting options via VPN and Citrix

Remote access of systems via Teams and Connectwise

Management of company phones via MaaS360

Provided email support for Android and Mac personal phone devices

Zoom & Skype for Business conference management

Reimaged desktop and laptop systems.

Maintained iPhone inventory

MFP Printer installation, configuration, troubleshooting and repair BASF

JUDGE GROUP

CONSULTANT DEC 2020 - MAR 2021

Office 365 support

Provided onsite technical support to desktop and laptops

Assisted customers with remote access of laptop systems.

Maintained ticketing system in via in house software

Remote access of systems via configuration manager

Reimaged desktop and laptop systems.

Utilized BitLocker security to encrypt drives for transfer

Printer installation, configuration, troubleshooting and repair WESTCHESTER MEDICAL CENTER

IT HEALTH CARE LEADERS

CONSULTANT – ONSITE WORKSTATION SUPPORT OCT 2019 – MAR 2020

White glove support to VIP’s

Provided onsite technical support to desktop, laptop and network systems

MS Office 2010, 13 & 16 software support

Maintained ticketing system in Remedy and thoroughly documented resolutions

Remote access of users desktops for support via Dameware

Repaired and/or replaced defective pc equipment when necessary

Provided email support for Android and Mac personal phone devices

Coordinated with fellow technicians for pc system resolutions and escalated when necessary

Managed & Configured Laptops, Desktops, Tablets, Monitors, Printers and A/V equipment support

Active Directory management of accounts, pc’s and bitlocker

Printer installation, configuration, troubleshooting and repair MILITARY: UNITED STATES NAVY

EDUCATION:

A. Philip Randolph Campus H.S. New York, NY HS Diploma Savannah State College, Savannah, GA BS of Computer Science

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