Customer Service Representative

Marcela Maxwell

Email: *****************@*****.***

Cellphone: 310-***-****

Dnata – Dubai National Air Transport Association – USA

Los Angeles – International Airport - LAX

Passenger Service Agents - March 2023/Present

-Electronic Check-in of passengers for international travel.

-Verification of Documents for International and Domestic Flights.

-Assign Passengers Seat.

-Ensure correct boarding passes are provided to each passenger for the assigned flight.

-Verify Tickets and seat Reservations.

-Announce Arrivals and Departures as necessary.

-Provide information to passengers/customers as requested.

-Assist with Baggage tagging and Baggage claim reports.

-Maintain current knowledge of all flight times during designated shift.

- Performing other duties as assigned.

Entrepreneur Self-employed - USA

Cleaning Service - 2015/March 2023

-Great Customer Service.

-Negotiated my own rate with my clients.

-Able to follow instructions.

-Meticulous attention to detail.

-Time-management skills.

-Basic Knowledge of cleaning equipment and supplies.

Embratel Telecommunications – Claro Brazil S.A

Back-Office Assistant – 2013/2014

-Analysis and regularization of registration of customers and services.

-Analysis and handling of customers complaints via mediators.

-Customer Service Representative via e-mail, chat, and phone.

-Liaison between sellers and customers informing the process of the orders.

Elektro Eletricidade e Servicos - Brazil

Call Center Supervisor – 2010/2012

-Managed large amount of inbound and outbound calls in a timely manner to answer customer inquiries.

-Created trained and followed communication “scripts” when handling different topics related to customer support.

-Identified customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives.

-Seize opportunities to upsell products when they arise.

Brazilian Consulate (The Netherlands)

Receptionist – 2002/2010

-Answered phone calls, greeted clients, and scheduled appointments.

-Assisted with purchasing of general office supplies and processed client needs.

-Fill in the client's information on the data system.

-Executed end of the day duties.

Administrative Assistant – Brazil

Hospital Fundacao E. J. Zerbini – Institute of Heart and Lungs - 1996/2002

-Customer Service greetings patients.

-Analysis and handling health insurance coverage.

-Accounts payable/receivable processing.

-Invoice auditing.

-Inventory Control.

-Supplier onboarding.

-Documentation Control.

Education

Fundacao Bradesco – Escola Tecnica de Administracao – Brazil

Technical in Business Administration – 1986/1990

Edapa Aviation School

Flight Attendant Certification - 2000

Faculdade Anhanguera

Technical in Logistics – 2012/2013 (Incomplete)

CSUDH - California State University Dominguez Hills

Global Logistics Certification – 2018

Languages

English, Portuguese, and Dutch.

Contact this candidate