Scrum Master Certified

GINNY VE N N A M A L L A

312-***-**** *********@*****.***

OVERVIEW:

Value driven Servant leader with extensive experience in guiding organizations through the Agile transformation journey. Expert in building the Agile mindset through continuous. and effective observing, teaching, training, mentoring, and coaching best Agile and scrum practices. Certified Scrum Master and Certified Scrum Product Owner, highly skilled in facilitating daily stand-up calls, Backlog Grooming, Sprint Planning, Retrospectives, Road Mapping, and Requirements Sessions, participated in Business Analytics Projects. Implement workflow optimizations from management through team leadership and individual excellence.

CERTIFICATION:

CSM- Certified Scrum Master MARCH 2023

CSPO-Certified Scrum Product Owner MARCH 2023

Certified SAFe @6 Agilist APRIL 2023

Business Analyst JULY 2023

SKILLS & EXPERTISE:

Deadline Prioritization Corporate Investment Banking Client Relationship Management Conflict Resolution Workflow Optimization Training Expertise Time Management Team Leadership Regulatory Compliance EXPERIENCE: JP MORGAN CHASE & CO. 2013-2022 CHICAGO, IL COPERATE INVESTMENT BANKING

OPERATIONS TEAM LEADER

o As a Client Service Associate my responsibility is to maintain deepening enriching client relationships.

o Analyze user needs to determine functional and cross-functional requirements. o Manage user requirements and any changes associated with each requirement as the system is developed and implemented.

o Managed as department team leader, lead and execute daily productivity plans for the team, upholding individual work standards and team accountability. o Supported senior team members to communicate and coordinate meetings, presentations and develop teamwork products.

o Facilitated the execution of workflow optimizations created by supervisor, coaching team members in best practices; continuously provide comprehensive process improvement and streamlining suggestions to further improve workflow.

o Conducted progress analyses as well as monthly and weekly meetings on department goals and objectives.

o Served as Subject Master Expert (SME) on all remittance processes: prepared work batches and verified negotiability of checks for processing.

o Validated check images diligently, maintaining strict productivity and quality standards. POINT 180 (VONAGE) 2011-2013 CHICAGO, IL

o Retail Sales and Events Specialist

o Managed marketing and forecasting plans as well as sales activities for multiple Chicago locations. o Oversaw Point of Sale (POS) and activation growth; key team member on high-priority sales. EDUCATION: BHARTIYA UNIVERSITY Conferred

Diploma in Public Relations 1995- Hyderabad, India OSMANIA UNIVERSITY Conferred

Bachelor of Arts in English 1991- Hyderabad, India

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