Customer Service Support

Kathy Tolliver

463-***-**** ad1kf6@r.postjobfree.com Indianapolis, IN 46241

SKILLS

Appointment Scheduling

Point of Sale Systems

Team Collaboration

MS Office Proficiency

Customer Support

Regulatory Compliance

Inventory Control

TIG Welding

EXPERIENCE

Customer Service Associate, Acehardware, September 2023-Current

Indianapolis, IN

Greeting and assisting Customers from beginning until they find what they need or inspire them and their capabilities.

Soldering Technician, Divsys International, September 2021-August 2022

Indianapolis, IN

Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.

Identified, analyzed and resolved component problems on electronic assemblies using various test equipment.

Inspected soldered joints for quality assurance utilizing microscope and x-ray inspection techniques.

Microsoldering Technician, 3m, August 2016-September 2019

Indianapolis, IN

Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

Tested and calibrated instruments to ensure accuracy and reliability of data.

Maintained records of repairs, calibrations, and tests performed on equipment.

Fiber Glass Technician, Areo Fabrication, May 2016-September 2018

Indianapolis, IN

Performed complex glass installation and repair tasks, including window replacement, windshield repair, and custom installations.

Inspected glass surfaces to identify damage and determine the best course of action for repairs or replacements.

Researched product specifications and industry standards to ensure compliance with customer requirements.

Assisted in the installation of fiberglass components on boats and other vessels.

Mixed and applied fiberglass resin to boat hulls, decks, and bulkheads.

Cut and shaped fiberglass cloth using hand tools such as shears, scissors, razors, and knives.

Applied gelcoat to molds to create a smooth surface finish on finished products.

Installed deck hardware such as cleats, chocks, hatches, windshields. onto boats.

Repaired damaged areas on boats by sanding down existing material and applying new layers of fiberglass cloth and resin mixture.

Created detailed reports documenting results from test runs conducted on newly manufactured parts.

Set up and maintained chopper gun by adding chopper blades to adjust fiber length, replacing rolls of fiberglass yarn roving and replacing parts.

EDUCATION AND TRAINING

Associate of Arts

General Fine Arts, Herron Art School, Indianapolis, IN February 2001

Some College (No Degree)

Welding Technology, Ivy Tech Community College of Indiana, Indianapolis IN

Contact this candidate