Technical Support Engineer

AAQIB RASHID Linkedin.com/in/aaqib-rashid/

Email: ********@*****.***

Phone: +91-705*******

Location: Bangalore-560068

PROFILE SUMMARY

I am a technically adept and highly skilled Technical Support Engineer with 1.5 years of hands-on experience in troubleshooting and providing comprehensive technical support for desktops, laptops, and peripherals. Proficient in Windows client OS, Server OS, network protocols, and software applications, I excel in problem-solving with excellent communication and interpersonal skills. My expertise lies in resolving technical issues efficiently, offering user training, and collaborating seamlessly within teams. EXPERIENCE VMware Software India Pvt Ltd (July 2023 – Present) Senior Technical Support consultant (July 2023 to Present) Payroll company: Object win technology Pvt Ltd

Concentrix Services India Pvt Ltd (June 2022 – July 2023) Desktop Support Engineer (Technical Advisor)(June 2022 to July 2023) ROLES AND RESPONSIBILITIES

Technical Support Expertise:

Proficient in Windows and VMware Desktop hypervisor troubleshooting, offering remote support through various mediums (Voice, Zoom, Email).

Diagnosed and resolved system and application-related incidents across Windows, Linux, and Mac operating systems along with various software applications. Timely and accurate documentation of incidents and tickets, ensuring detailed and relevant information.

System Administration:

Extensive experience in Microsoft Windows 2008, 2012, 2016 R2, and 2019 Active Directory Services, encompassing installation, configuration, administration, and troubleshooting.

User administration, peripheral verification, system performance support, file system creation, backup, recovery policies, DHCP, DNS troubleshooting, and proactive Active Directory knowledge.

Customer Service & Incident Management:

Maintained a superior level of customer service, resolving problems related to system or application issues including OS, MS Office, and other supported applications.

Proficiently managed daily incident management, from ticket assignment and troubleshooting to resolution and closure.

Technical Proficiency:

Restructured knowledge in Active Directory installation, configuration, and troubleshooting.

Adept in cloud-based infrastructure platforms including AWS and Azure, proficient in managing file servers, assigning sharing and security permissions to users, configuring DNS, DHCP, Group Policies, security policies, and profiles.

Expertise in various DevOps tools: Git, Maven, Ansible, Jenkins, Terraform, and Kubernetes.

Hands-on experience with VMware vSphere, ESXI 7 and 8 Administration, Management, and Troubleshooting, AWS services like EC2, EFS, VPC, S3, IAM, RDS, DynamoDB, ElastiCache, CloudFormation, SNS, Amazon Redshift, and Route53. EDUCATION

2017-2021: Bachelor of Commerce (BCOM), University of Kashmir.

2014-2016: Intermediate (J & K BOSE).

2012-2014: 10th Standard (J & K BOSE).

CERTIFICATION &

WORKSHOPS

Completing AWS Solutions Architect training.

Gaining expertise in AWS VPC and Networking through intensive training.

Earning a Certificate in Server Hardware, Networking, and CCNA from Concentrix University.

Accomplishing the Comprehensive Linux Training Course and receiving Udemy Training certification.

Mastering VMware vSphere 7.0: Installation, Configuration, Management, and Troubleshooting.

Attaining a PGP in Cloud Computing and DevOps from Intellipaat. ACHIEVEMENTS &

AWARDS

Secured the runner-up cup and Certificate in an inter-college football tournament, showcasing dedication and teamwork.

Actively participated in the Inter-University Football Championship, demonstrating sportsmanship and commitment.

Achieved 2nd position in the competitive Rise Talent Search Examination, showcasing dedication and proficiency.

Mastered VMware vSphere 7.0: Installation, Configuration, Management, and Troubleshooting, showcasing technical prowess.

LANGUAGE English, Hindi, Urdu, Kashmiri

PERSONAL Father’s Name

Date of Birth

Place of Birth

Abdul Rashid Malla

05/08/2000

Baramulla, India 193201

I confirm that the information provided above is accurate. I am enthusiastic about leveraging my skills and experience to contribute effectively to the success of the organization, aligning with its objectives and standards. My consistent performance stands as a testament to my dedication, strong work ethic, and punctuality. AAQIB RASHID

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