Dispatcher/Customer Service Relations
Resume:
MELANIE
MCDONALD
Dispatcher/Administrative
Assiatant
Resume
A driven dispatcher, eager to leverage knowledge
in transportation and customer relations. Strong
problem-solving and multitasking skills with good
understanding about transportation management
systems.
Contact
WWW
https://bold.pro
/my/melanie-mcdonald-
230*********/632
Address
Hurst, TX 76053
Phone
ad1key@r.postjobfree.com
Skills
Communication (College
coursework completion)
Microsoft Applications
Quickbooks
Microsoft Teams
Spanish speaking
All Driver
certification/Driver's
License/Insurance
Work History
Dispatcher
DFW Airport/Abba Staffing Company, Dallas,
Texas, Texas
Direct dispatching, routing, and tracking of
100+ fleet vehicles.
Maintain professional relationship with
coworkers/regulation administration, travelers
and drivers to increase trust, reliability and
rapport.
Closely monitor dispatch patterns and prioritize
calls from clients and other ground
transportation departments.
Perform varies processes to assist in finding lost items and materials.
2023-07 -
Current
Courier/Driver
Doordash/Lyft, Fort Worth, TX
Verify package and delivery instructions with
recipients to maintain exceptional delivery
accuracy.
Manage time efficiently in order to complete all
tasks within time expectancy windows.
Demonstrate knowledge in all aspects of
delivery operations.
Handle receipt, storage, identification and
delivery of products for clients.
2018-05 -
Current
Ensure safe, comfortable and timely arrival of
passengers to their destination.
Demonstrate knowledge in all aspects of
delivery operations.
Successful completion of over 6200 deliveries!
Dispatcher
1845 Oil Rig Services, Weatherford, TX
Conferred with customers or supervising
personnel to address questions, problems, or
requests for service
Closely monitored dispatch board to triage and
prioritize over 90 daily calls.
Relayed work orders, messages, or information
to or from drivers by using telephones or
two-way radios
Recorded and maintained files or records of
customer requests and other dispatch
information
Monitored vehicle locations to coordinate
timely arrivals.
Maintained updated and detailed records of
calls in physical and electronic database.
2019-08 -
2019-11
Office Management Assistant
Floors Inc, Fort Worth, TX
Assisted internal staff with clerical and
administrative needs to maximize efficiency
and team productivity.
Prepared a wide variety of documents
including correspondence, reports,
memoranda; copied, collated, faxed, emailed,
and distributed information in various formats
Created, maintained and filed all client
contracts, service agreements, maintaining
customer database
Greeted incoming visitors and customers
professionally and provided friendly,
knowledgeable assistance.
2014-08 -
2016-03
Responded to inquiries from callers seeking
information.
Resolved customer problems and complaints.
Mortgage Customer Service
Bank Of America, Fort Worth, TX
Responsible for mortgage loan boarding,
maintaining loan database, and updating
systems of records for loan modifications and
assumptions
Answer questions pertaining to all areas of
mortgage loan servicing including payments,
reserve accounts, taxes, insurance and analyze
customer issues and recommending solutions
Managed over 100 calls daily.
Educated customers about different processes
and concerns in all aspects of mortgage,
escrow and even property claims.
2009-12 -
2010-08
Education
Some College (No Degree): General
Office Services
Tarrant County College - Hurst, Fort Worth, TX
2023-01 -
2025-01
Contact this candidate