Customer Service Front End

YV Yavely Vasquez Abreu

Brooklyn, NY ***** 347-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Grocery Clerk offering 8 years of experience in front-end and backroom store activities. Demonstrated skill with [System] operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives. SKILLS Work Task Prioritization

Reliable and Responsible

Merchandise Packaging

Price Identification

Pricing and Markdowns

Customer Relations

Cash Register Operations

Credits and Refunds

Problem Solving

Cash Handling

Team Collaboration

WORK HISTORY SUPERMARKET CASHIER 08/2016 to CURRENT EMILIO FOOD CORP. Brooklyn, NEWYORK

Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Checked for outdated and overripe grocery items and removed from inventory.

Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Monitored self-checkout systems and provided assistance or intervention where required.

Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.

Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.

Recommended products to customers to drive sales.

Supported promotional plans by updating signage with price changes. Readied items for sales floor stocking by affixing tags and preparing shelf labels.

Completed regular cycle counts and inventory audits. Assisted customers by finding items quickly to boost store satisfaction rates.

Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule. Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Pleasantly greeted customers and provided prompt and courteous service. Inspected floor displays, noted missing items and immediately replenished merchandise.

Retrieved items for customers and verified prices. Operated cash register to record transactions accurately and efficiently. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Used POS system to enter orders, process payments and issue receipts. SUPERMARKET CASHIER 02/2014 to 06/2016

Compare Foods Brooklyn, NEWYORK

Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Checked for outdated and overripe grocery items and removed from inventory.

Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.

Monitored self-checkout systems and provided assistance or intervention where required.

Supported promotional plans by updating signage with price changes. Completed regular cycle counts and inventory audits. EDUCATION High School Diploma 06/2019

Progress High School For Professional Careers, Brooklyn, NY CERTIFICATIONS PT - Phlebotomy Technician

Phlebotomy Instructor

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