Adip Dagher

+1-605-***-****

ad1kdc@r.postjobfree.com

Profile:

With a high sense of urgency, customer satisfaction mindset and a driven attitude of responsibility.

A self-motivated certified Information Technology professional with 9 plus years of experience in information technology and information systems. Work emphasis in software/hardware installation, configuration, infrastructure monitoring, troubleshooting, patch management, storage, and backup recovery operations including wide variety of skills, strategies and processes based on ITIL best. Energized by challenges and readily adapt to any new technologies, projects, teams, systems, and tools.

EDUCATION

-Intercom Programming Manufacturing Company (IPMC): 2010 - 2012 (College) Diploma

-https://ipmcghana.com/

-Microsoft Certifications

MCSE/MCITP/ MCSA Certificates Certify by Microsoft ID: 11324498 (2011 -2020)

Computer System Hardware and Networking Engineer

ITIL (Information Technology Infrastructure Library) Certified

CCNA Routing and Switching 03/11/2016.

Wireless Hacking and security 03/11/2016 - 01/2016

Mac OS X Mavericks 04/15/2016

Installing and Configuring Windows Server 2012R2 04/7/2016 MS Certified

Exin Cloud Computing: 70-410 - 21/04/2016

CompTIA Network + 28/10/2016

Manage Infrastructures with Systems Center 2016 Operations Manager: 5/17/ 2022.

Spanish 90% (Technical and Business Fluent)

WORK EXPERIENCE

Marsh McLennan

Senior System Analyst - Data Center Operations 06/16/2023 – 10/12/2023

Providing infrastructure support, monitoring, troubleshooting, configuring, installing, providing backups using NetBackup, Applications supports, MS patches using BigFix, MS Azure support, Logic monitor, SQL support. Scanning servers for vulnerabilities, upgrading Cisco switches, providing daily reports. Providing global support, creating workspace using kiteworks. Tracking all active incoming alerts using ServiceNow, checking hotspots in different locations worldwide and alerts suppression using BigPanda. servers decommissioning

Scotiabank 03/4/2020 - 06/14/2023

Infrastructure Support Analyst

Performed monthly Microsoft patching using SCCM deployment for automatic and manual groups. Restore lost or corrupted files using (NetBackup). DNS/AD support, Servers administration for virtual via vCenter and physical servers via IMM. Data preservation, IP360 servers scanning for vulnerabilities, Providing support via (Service-Now) and Agent workspace. Servers decommissioning steps, cleaning disks on the servers as a maintenance enhancement. Daily operational reports with SCOM for system activities like downtime, and uptime. ION report to check the routers in the locations below. Analyzed and resolved technical problems via calls, e-mail, and direct technical support to user. Advice, analyzes, troubleshoot, and solve operation problems for employees and remote users. Perform SQL and other applications support. Windows L1 – L2 Team supporting infrastructure and applications Service Requests, Events, Incidents, Problem and Change Management from Minor to High Impact for the Bank branches with operations in Canada, Caribbean, Brazil, Asia Pacific, New York, London and more. Support with Wide Knowledge of Microsoft Office Suite 2003-365 (Word, Excel, Power Point, Outlook, Project, Access). Virtualization, Support and Deployment of Windows Azure, VMWare, Hyper-V, Citrix support. Checking all services on different servers as per applications team requests. monitoring servers Health state by checking CPU and Memory usage peak.

Keptos IT/ Pierre Fabre 06/1/2019- 03/03/2020

Infrastructure coordinator

Troubleshooting outlook (OWA), creating mails contact, creating machines in Microsoft Azure portal, file server control.

Performed monthly system monitoring, verifying the integrity and availability of all hardware, server resources, systems vulnerability, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Monitoring all the servers and devices via Netmon (PRTG), (Nagios) Check_Mk. Implement and managed McAfee Antivirus EPO Servers and clients for LAN security and troubleshooting printers. Documentation of all operational service, setting up new switches in the Data Center, scanning the network to identify affected devices. Cleaning affected computers, managing windows updates through SCCM, Backup through ACRONIS and DRP, Print server accesses. DNS, DHCP support for servers, SQL intermediate support, Network layout structure by Microsoft Viso, creating an AD group structure for accesses. Troubleshooting office 365, performed maintenance on copy machine, scanner, and desktop.

MDM administrator for AirWatch enrollment, inventory reports, and deployment. Investigated user problems, determined possible solutions, oversaw software, installation, and upgrades. Data Power administration 2016, 2019, Linux Ubuntu, RedHat, CentOS, MAC OS X on site and remotely. Making sure Data center is 24/7 up and running.

PowerShell Scripting, Windows Server Build and Migration. OpManager, IBM Tivoli, IBM DataPower, AppManager, Dynatrace (DCRUM), Nagios, Uptime Robot, Citrix: XenApp 5.0, 6.5, 7.15, 1912,

C&A 01/03/2019-05/31/2019

SCOM Admin, AD Admin, Exchange 2016 support

SCOM server Admin, adding servers and configuring alerts, downloading appropriate management packs, and installing them.

SCOM management packs installation, configuring channels, subscribers, and subscriptions. Migrating users account in Exchange server 2016.

Installing and configuring SCOM and all its prerequisites, making sure alerts are being send to emails, creating SCOM reports monthly.

Active Directory support, adding users to a domain, adding roles to windows servers.

Making sure Reporting systems are updated and configured. Push all SCOM agents to approve servers. Create an ad security group that matches the roles you are going to provision in SCOM. Set a threshold for each object's health state to determine if SCOM should issue an alert.

Design, implementation and improvement of new processes, escalation flows, elaboration on management of metrics, data analysis, SLA’s, KPI’s, change control, service requests, event, incident, and problem management. Preventive and Corrective Hardware Maintenance Support.

Support and Monitoring of SQL Server. Extensive Mastery of Point-of-Sale Hardware and Software.

Install new / rebuild existing servers (2003, 2008R2, Win7) and configure hardware, peripherals, services, settings, directories, and storage.

Stefanini/CASE CNH 07/17/2016 - 01/02/2019

Technical support Agent

Provided technical support remotely, installations, password resets, AD accounts unlocking, and software support.

Troubleshoot SAP URP, UPN accounts unlock, VPN troubleshooting, Concur, Dealer Portal, Click parts, Fire call IDs at Fargo Plant location.

Route tickets to resolver groups using Service Now tool. Resolve some hardware issues and software issues.

Add user to our Domain, check user’s profile. Checking incoming mail requests for support.

Troubleshooting RF guns. Attention to Service Requests, Events, Incident and Problem Management categorized from Minor to High Impact for the operation support. Support and Personal Assistance for Premier customers of Microsoft IT Support Service Contracts, working closely with escalation engineers from India and Microsoft specialists located in Fargo, USA.

First Level Support to CASE (CNH) users in USA, Canada, Europe, and Asia Pacific. Support and Monitoring of Lotus Notes, Microsoft Exchange, Outlook Mail Client, Sametime, Lync, Skype for Business.

Highline Residential 04/12/2011 - 09/18/2013

Data Gathering/ IT officer /Help desk (Training)

Remote desktop fixes, NAS operation, Nix play, drop Cam setup, System repairs, printers repair, LAN cables crimping RJ45, installing software’s, uploading information, and working in Excel. VMware support. Support with office 365 as client support, using google earth, MS office 365 support.

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