Emmanuel Gibson

**** *. ******* ***.

River Forest, IL 60305

Phone: 312-***-****

Email: ad1kcf@r.postjobfree.com

CORE COMPETENCIES

• Some experience in LAN administration and expert in desktop hardware/software configuration and support.

• Strong working knowledge of Unix/Linux and Microsoft Windows operating systems and Internet applications and protocols.

• Familiarity with Data communications hardware/software, including routers, switches and firewalls.

• Demonstrated ability to work in a team environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn.

• Vast ability to discover, diagnose and correct network performance problems and failures.

PROFESSIONAL EXPERIENCE

Open Kitchens- May 2023- November 2023- IT Manager

Works at multiple sites for the company

Troubleshooting any network issue

Overseeing Customer Service helpdesk

Administering Microsoft 365 Admin

Communicating with 3rd party vendors

Overseeing a team and training

Supporting users with Email, Microsoft Office, and Active Directory

ClientFirst- March 2022-April 2023- IT Consultant

Work at multiple sites at a time up until recently

Troubleshooting any issues with modems, routers, switches, VOIP phones, tablets, printers, and computers.

Customer Service and the ability to support Level 2 help desk service

Communicating with 3rd party vendors on behalf of the customer

Working with multiple online software that the client use such as time card websites.

Work with and troubleshooting VOID phone system such as cisco and Mittel.

Supporting users with Email, Microsoft Office, Active Directory, & Network Issues

The ability to troubleshoot and support vmware and Hyper-V

The ability to configured & deployed new hardware

The Judge Group (Guidehouse) November 2021- December 2021

Upgrading and deploying Chromebook for Coinbase new employees.

Help with training new employees on how to use chromebook and coinbase applications.

Actalent (Zeiss)- October 2021- November 2021 Field Engineer

Was in Training to use, repair, and update the company’s eye equipment hardware and software.

Dick Blick - October 2018 – October 2021 Ops Technician

Customer Service and the ability to support Level 2 help desk service.

The ability to use Jira ticketing system to support help desk support.

Troubleshooting modems, routers, switches, VOIP phones, tablets, printers, and computers.

Travel to multiple sites in different cities across the US.

Worked onsite to troubleshoot any issues the site may have.

The ability to tone out landline phones.

Worked with Pandora Provision devices including troubleshooting & programming

Troubleshot equinox pinpads.

Supporting users with Email, Microsoft Office, & Network Issues.

The ability to configure & deployed new hardware.

The ability to work on call during the week.

RPOS - May, 2016 - September, 2018 Help Desk Technician

Customer Service and the ability to support Level 2 help desk service.

The ability to use Avaya phone system.

The ability to use Netsuite, & SysAid ticketing system.

Troubleshooting modems, routers, switches, registers, printers and tablets.

Troubleshooting Aloha and Xpient software.

Troubleshooting Citrix software for Goodwill client.

Troubleshooting verifone pin pad readers.

FTD, Inc. - Nov, 2015 - April, 2016 Help Desk (Contract)

Customer Service and the ability to support Level 2 help desk service.

The ability to use Ayana phone system.

The ability to use HEAT ticketing system.

Troubleshooting modems and routers.

Troubleshooting proprietary point of sale software.

Euthenics, Inc. - Oct, 2013- Nov, 2015 Helpdesk Technician

The ability to create and restore images on Point Of Service devices using Ghost.

Repairing POS registers and servers.

Maintaining store's servers using SQL server.

Customer Service and the ability to support Level 1 help desk service.

Basic Troubleshooting on DVR to help archive data.

Maintaining LAN/WAN Network for the company.

. The ability to use MIXIE phone system.

Working on call during the work week.

Troubleshooting Xpient shoftware.

LeapFrog Technology Group – 2011 Intern

Deployed multiple images using ImageX & Ghost.

Built & maintained multiple machines with Windows Server 2008 R2.

Used Microsoft Outlook in professional setting.

Install & operated on multiple Virtual machines using VMWare.

Participated in training session on Microsoft Windows 7 & Microsoft Office

Joined 2 Host machines on a private server.

Robert Morris University, Chicago, IL 2009 Intern for Network Support

Participated in LAN/WAN network planning activities.

Coordinated LAN/WAN network implementation projects; maintain project control plan; and report project progress to management.

Perform and coordinated cable installations.

Built Operating System with only Open Source programs.

Installed wireless network equipment.

Performed configuration and defined parameters for installation and testing of LAN/WAN routers, and switches.

Used computers, monitoring and testing equipment to determine LAN/ WAN network component performance; take corrective action to improve network performance; and prepare equipment procurement specifications.

Assisted in the maintenance of local area networks.

Analyzed and diagnosed operating problems.

EDUCATION

B.S in Computer Networking, Robert Morris University (2009).

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