Customer Service Night Shift

McKinney, TX *****

469-***-**** ad1kc3@r.postjobfree.com

Trustworthy Night Shift Supervisor committed to delivering exceptional customer service and efficiently managing a team of up to 30. Specialties include correctly calculating inventory, maintaining cleanliness in the workplace, and ensuring a fully functional working space for the next shift. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Training and Coaching

Continuous Improvement

Coordinating Daily Operations

Regulatory Compliance

Staff Supervision

Shift Scheduling

Safety Procedures

Performance Monitoring

Hiring and Training

Customer Service

Flexible Schedule

Equipment Troubleshooting

Computer Skills

Critical Thinking

Coaching and Mentoring

Materials Inspection

04/2021 - Current Simpson Strong-Tie Mckinney, TX Night Shift Supervisor

Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.

Trained employees in proper work procedures and performance strategies to optimize operations.

Kept areas clean, neat, and inspection-ready to comply with product guidelines.

Assisted upper management with daily operations to meet standards of service and quality.

Resolved customer complaints and reported issues to senior management. Handled inventorying responsibilities.

Improved daily operational plans, developed production schedules, and optimized task flow.

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

Recruited, hired, and mentored new team members, working closely with the human resources department.

Identified inefficiencies in production process and used lean manufacturing methodologies.

Jeremy Paiz

Summary

Skills

Experience

09/2017 - 03/2021 Blue mountain equipment Mckinney, TX Warehouse Coordinator

Documented actions by completing forms, reports, logs, and records. Operated material handling equipment to transport products to shipping locations or delivery platforms.

Inspected equipment for wear, specifications adherence, and issues. Completed or assisted with difficult or skilled tasks. Checked loaded materials compared to work orders for correctness. Utilized material handling equipment to transport products to shipping locations or delivery platforms.

Maintained inventory control by collecting stock location orders and printing requests.

Presented and explained work orders to the team.

09/2012 - 08/2017 Performance Food Group Co Mckinney, TX Warehouse Associate

Maintained records per inventory, personnel, orders, supplies or machine maintenance record staining to inventory, personnel, orders, supplies, or machine maintenance.

Collected stock location orders and printed requests to maintain inventory control.

Operated forklifts to fill or empty overhead spaces. Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.

Supervised and led employees to maintain productivity and customer service levels.

Checked orders for quality and completeness.

Coached team members to increase productivity and reduce workplace accidents.

Coordinated shift workers for inventory receiving, auditing, and restocking.

Oversaw quality control to identify inconsistencies and malfunctions. 05/2004 Estacado High School Lubbock, TX

High School Diploma

English:

Full Professional

Spanish:

Full Professional

Education and Training

Languages

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