Project Manager Service Associate

OLUSHOLA AINA

1-762-***-**** *********@*****.*** Columbus Ga.

SUMMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Account Management

Regulatory Compliance

Data Evaluation

Salesforce CRM

Administrative and Office Support

EXPERIENCE

University Support Services Associate, Columbus State University, May 2021-Current Columbus, Ga.

Prevented key account losses by researching discrepancies and correcting problems. Prepared and evaluated CRM reports to identify problems and areas for improvement. Provided top quality control and eliminated downtime to maximize revenue for the university. Enhanced productivity and student service levels by anticipating needs and delivering outstanding support.

Provided exemplary training in office procedures and policies to new employees. Junior Project Manager, Fortune Global Shipping & Logistics, August 2019-December 2020 Tracked project deliverables, keeping assignments on task and on budget. Maintained close connection with project personnel to quickly identify and resolve problems. Developed and tracked project milestones to drive on-time and on-budget project delivery. Scheduled inspections, preventative maintenance and repairs for company equipment. Brought in additional project personnel and resources to meet demands. Microservice Developer, Tia Investment, August 2015-November 2019 Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.

Analyzed user needs and software requirements to determine design feasibility. Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

Reviewed project requirements to identify customer expectations and resources needed to meet goals.

Business Development Associate, Atera Technologies, June 2014-June 2015 Identified additional business opportunities and communicated to team. Stayed current on company products and services to provide top-notch expertise to customers.

Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.

Set up potential client contacts, cultivated relationships and followed through on service needs.

EDUCATION AND TRAINING

Master of Science

Public Administration And Business General, Columbus State University, Columbus GA Expected in December 2023

Bachelor of Science

Political Science And Economics, Kwara State University, Ilorin, Nigeria June 2014

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