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Customer Service Assistant Manager

Location:
Spring, TX
Posted:
November 30, 2023

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Resume:

Joshua Cooper

Conroe, TX *****

ad1k9q@r.postjobfree.com

+1-832-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Key Carrying Supervisor

DICK'S Sporting Goods - Beaumont, TX

May 2019 to Present

Provide an excellent experience in a fast paced environment while delegating and overseeing projects and transactions by sales associates.

Help with staffing and cutting hours if needed due to sales trends and activity in stores. Actively participate in loss prevention management and training. Responsible for the driving of metrics in the store. Including protection plans and credit cards to generate new sales and create a future stream of revenue for the company. Help with new store openings and trouble stores around the district, getting them either set up properly or in line with the companies vision for success.

Server/Bartender

tapped drafthouse and kitchen - Conroe, TX

January 2019 to Present

provide excellent customer service in a fast paced environment while being responsible for all cash transactions completed throughout the day.

Assistant Manager

Caddiemaster - Montgomery, TX

February 2016 to July 2019

provide a unique experience for the guests on the golf course while managing needs and requests of guests.

Head Cashier

Lowe's - Conroe, TX

January 2018 to March 2019

manage all transactions processed by cashiers throughout shift and make sure returns met the criteria set forth by the company to prevent shrink within the front end. Assistant Store Manager

Bar Louie - The Woodlands, TX

September 2013 to March 2018

oversee the operation of shifts ensuring a extraordinary guest experience and filling in where needed when short staffed or unusually busy. Handled scheduling and inventory oversaw correction of profit and loss statements. Ensured state laws were followed in regards to service of alcohol. Education

Some college in Law

Lee College - Baytown, TX

August 2010 to May 2011

High school or equivalent

Atascocita High School - Atascocita, TX

August 2009 to March 2010

Skills

• Money Handling (10+ years)

• Bartending

• Assistant Manager Experience

• Restaurant Experience

• Busser

• Host/Hostess

• Serving Experience

• Upselling

• Food Service

• Merchandising

• Food Preparation

• POS

• Retail Sales

• Food Safety

• Profit & Loss

• Restaurant Management

• Retail Management

• Store Management Experience

• Management

• Inventory Control

• Cooking

• Labor Cost Analysis

• Planograms

• Business management

• Conflict management

• Sales

• Pricing

Certifications and Licenses

TABC

January 2019 to January 2021

Food Handler

Bartender License

Food Handler Certification



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