Communication, computer, organized, goal-oriented, leadership skills.

Pretty Mescaino

347-***-**** **************@*****.***

EDUCATION

NEW YORK CITY COLLEGE OF TECHNOLOGY Brooklyn, New York Bachelor of Arts in Human Services December 2020

Magna Cum Laude

CORE COMPETENCIES

●Bilingual – English/Spanish Skilled at internet research and navigation

●Oral & Written Communication Proficient in Microsoft Word, Google Drive,

●Interpersonal Skills Canva, Google Slides/Sheets, PowerPoint and Excel

PROFESSIONAL EXPERIENCE

MONROE COLLEGE

New York,

Admissions Advisor September 2023 - Present

●Collaborate with prospective students to understand their academic and career goals, tailor information about Monroe College's programs to meet their needs.

●Conduct informative and engaging campus tours, showcasing the college's facilities, resources, and vibrant community.

●Review each application thoroughly in Slate database system

●Assist applicants in navigating the admissions process, from initial inquiry to enrollment, ensuring compliance with all admission requirements.

●Provide detailed information about financial aid options, scholarships, and tuition assistance programs to prospective students

CYPRESS HILLS LOCAL DEVELOPMENT, Brooklyn, New York

Persistence Counselor May 2022 - September 2023

●Apply career and academic tools to guide college students through their academic years efficiently

●Supervise persistence coach one-on-one and assign daily tasks for the week

●Meet 1-1 with current/potential college students and HS seniors to discuss academic/career plan

●Lead coach trainings and manage workshop s for students in a classroom setting

Complete financial aid applications with students 1-on-1 (FAFSA/TAP/Dream Act/DACA, SEEK/ASAP)

●Track students progress through both their academic and career path and provide a safe space for discussion

●Coordinate events by providing tutoring services, host social activities, transfer programs, and educational workshops

●Assist students in the navigation of the CUNYfirst website and exploration of potential CUNY college choices

●Collect and operate an inventory for student information databases

●Create infographic designs and interventions to educate students on outsourcing /physical/emotional health

Persistence College Coach August 2018 – December 2020

●Apply career and academic tools to efficiently guide college students through their academic years

●Coordinate/Host events and activities such as tutoring, social activities and transfer programs

●Assist students in the navigation of the CUNYfirst website and exploration of potential CUNY college choices

●Collect and operate an inventory for student information databases

●Create infographic designs on social media platforms for general inquiries and better student self-navigation/ experience

●Create infographic designs to educate students on outsourcing mental/physical/emotional health

College Bridge Coach April 2018 – August 2018

●Provided counseling services to ease and encourage high school seniors’ through college enrollment processes

●Facilitate/host educational workshops and create/design flyers for recruitment

●Assisted in FAFSA/TAP applications and the outsourcing of scholarship programs

●Managed and developed student academic schedules based on their financial aid eligibility and college requirements

●Established social media and telephone communication to cultivate student rapport

Program Aid, Staff September 2015 - March 2016

●Supported, encouraged, and educated students in recreational activities including homework, arts & crafts, and community service activities

●Provided switchboard coverage for staff community

●Maintained and organized a positive environment within the classroom setting

CIT, Counselor in Training November 2015 – May 2016

●Devised lesson plans for students between the ages of 8-10

●Prepared and composed layout of classroom space

●Engaged students in workshops to build a better assimilation history

●Assisted in the maintenance of student information databases

MAIMONIDES HOSPITAL

Data Entry Clerk March 2019 - March 2020

●Accurately entered and maintained patient information and medical records at Maimonides Hospital.

●Proficient in using data entry software to ensure precision and data integrity.

●Collaborated with healthcare professionals to streamline information flow.

●Contributed to the efficiency of hospital operations through meticulous data management.

THE BRAVE HOUSE, New York, New York

Community Advocate / Executive Assistant September 2015 – September 2022

●Provide legal, holistic mentorship, and community support and recruit potential Brave House members

●Conduct/Host educational workshops on wellness and community resources.

●Schedule appointments for personal reasons including (travel/medical/appointments/bookings)

●Complete extensive research for relevant resources to serve the designated population.

●Manage social media platforms and create the layout of the central site

●Plan/Coordinate events and decorate spaces to symbolize the importance of representing unity

●Intake member data to follow up the ever-growing Brave House community

LUTHERAN SOCIAL SERVICES OF NY, Brooklyn, New York

Case Manager April 2021 -May 2022

●Meet with caseload clients weekly and as needed on an individual basis

●Link clients with appropriate providers and resources throughout the continuum of health, human services and care settings

●Escort clients to scheduled and unscheduled psychiatric/medical care.

●Ensure that clients receive safe, effective, client-centered, timely, efficient, and equitable care.

● Maintain a non-judgmental, unbiased approach by prioritizing best practices for client safety and health in the face of immediate crises, through the outreach of qualified emergency responders.

●Organize, facilitate, and escort as needed for on/off-site activities

●Maintain appointment scheduling for medical and emergency reasons

NEW YORK PSYCHOTHERAPY AND COUNSELING CENTER, Brooklyn, New York

Case Manager December 2020 - April 2021

●Process and schedule all intake referrals/appointments (walk-ins, fax, phone, email on a daily basis)

●Maintain in contact daily with a caseload of an average of 50-60 clients and conduct adequate outreach with a population with pervasive mental health issues.

●Gather all pertinent information to process the referral including previous history of psychiatric or mental health treatment, review criminal/drug history and check sex offender registry.

●Verify Medicaid eligibility to ensure that a potential client has proper medical coverage

●Enter the referrals in IMA (electronic health record) and scan all necessary documents in IMA

●Obtain and review Foster care referral packages and hospital packets prior to scheduling an intake appointment

●Provide assistance to therapists as needed with referrals for assigning clients based on their personal preferences

References upon request

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