Customer Service Mortgage Loan Processor/Post Closer-

Marnie C. Ferguson

410-***-****, *.***********@*****.***

CAREER SUMMARY AND OBJECTIVE

She is a well-trained, extremely productive, multi-skilled, and results-oriented professional. As a result of over twenty years in the mortgage field, she is skilled in time management, customer service, problem solving, and team building. At this point, she is seeking a position that allows her to use her years of professional experience to meet corporate and professional goals.

EDUCATION

University of Baltimore, Baltimore, Maryland

BS in Computer Information Systems

PROFESSIONAL SKILLS

Time Management

Timely Reporting

Microsoft Word

Problem Solving

Meeting Deadlines

Microsoft PowerPoint

Customer Service

Team Building

Microsoft Excel

PROFESSIONAL EXPERIENCE

Bayshore Mortgage Funding, Lutherville-Timonium, Maryland

Post-Closing and Mortgage Loan Processor – August 2015 – January 2023 (40 hours/week)

Reviewed and prioritized assigned pipeline in order to balance aged loans with the new ones and maximize gross revenue.

Obtained any missing or inaccurate documentation from the borrower, title company, and/or agent to ensure loans were purchased and profit realized.

Closed loans in an expedited manner, thus ensuring the borrower and new loan lender receive a timely and seamless transition.

Processed tens of millions of dollars in Conv, FHA, VA, USDA and CDA loan applications using Encompass.

Interacted with clients to obtain all needed documents required by underwriting.

Operated automated underwriting system (DU, LP, DO) to determine likelihood of loan approval.

Ensured all information in loan package/file adhered to underwriting guidelines, policies, and procedures.

Prepared all closing documents needed for settlement, and scheduled closings with the title company and the borrower.

Apex Home Loans Formerly C&F Mortgage Corporation, Clarksville, Maryland

Mortgage Loan Processor – November 2012 – August 2015 (40 hours/week)

Processed millions in Conv, FHA, VA, USDA and CDA loan applications using Encompass.

Interacted with clients to keep informed of loan status.

Analyzed client credit reports and scores to determine applicants’ qualifications.

Operated automated underwriting system (DU, LP, DO) to determine likelihood of loan approval.

Ensured all information in loan package adhered to underwriting policies, and procedures.

NVR Mortgage Finance/Ryan Homes, Columbia, Maryland

Mortgage Loan Processor – February 2011 – September 2012 (40 hours/week)

Processed millions of dollars in Conv, FHA, VA and CDA loan applications using FISERV.

Interacted with clients to obtain all needed documents required by underwriting.

Analyzed client credit reports and scores to determine applicants’ qualifications.

Operated automated underwriting system (DU) to determine likelihood of underwriting approval of loan application.

C&F Mortgage Corporation, Clarksville, Maryland

Mortgage Loan Processor – August 2001 – October 2008 (40 hours/week)

Processed millions in Conv, FHA, VA, USDA and CDA loan applications using Encompass.

Interacted with clients to keep informed of loan status.

Analyzed client credit reports and scores to determine applicants’ qualifications.

Operated automated underwriting system (DU, LP, DO) to determine likelihood of loan approval.

Ensured all information in loan package adhered to underwriting policies, and procedures.

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