Customer Service Technician Assistant

SUMMARY

Accomplished and energetic leader with a solid history of achievement in helping the community

and being a leader. Motivated to work with strong organizational and prioritization abilities. Areas of

expertise include responsible, instructional and communicative. These are only a few of the many skills

that were learned from my past jobs.

WHAT DO YOU GET

●Highly motivated worker

●Team contributor

●Forward thinker

●Quick learner and adaptability

●Critical Thinker

●Decisive decision maker

●Leadership Spirit

●Change advocate

EDUCATION

Highschool Diploma

Miami, Fl

Terra Highschool

INDUSTRY EXPERIENCES

●Electric and Air-conditioning technician assistant

●Non-Profit Organization Management

●Retail, Food and Consumer Goods

●Transportation

●Private Equity Investment

PROFESSIONAL EXPERIENCE

Professional Forensic and Audit Accounting

Working with a consulting firm on reviewing, auditing, reconciling, and validating investment portfolios with an estimated value of over $30MM. Ensure proper recording of all assets, understanding current value, ensuring proper exchange rates when applicable, and identifying total portfolio market value. Reviewing purchase documents and recording all required inventory recognition for audit and valuation purposes. This allowed me to get real experience in the finance field and see just how important every detail is when auditing customer accounts.

A/C Technician Assistant

Working as an electrical and air conditioning technician assistant provided me with new abilities and skills. This taught me how to focus in high-stress situations to keep my composure while doing repairs of equipment. In addition, I had to talk to numerous managers to clarify what was the concern with their equipment. This resulted in an opportunity to develop my interpersonal skills while communicating with my employers to resolve their issues.

Publix Worker Cashier/Bagger

During this experience, I acquired skills to collaborate with people from various cultures to work towards a common objective. This includes coordinating to sweep the store, stocking areas of the store, and carrying out these responsibilities. This taught me skills such as teamwork and problem-solving. As a cashier, I was able to have conversations with customers while checking out their groceries. This allows me to build on communication skills, and the need for attention to detail while scanning their groceries.

Mentor Students in a Church

I served as a volunteer for over 1,000 hours in our community Church called Our Lady of Lourdes. I was there to assist students in embracing their beliefs more engagingly. This was accomplished through a variety of activities, the most significant of which being the annual day retreat. This required that I was in charge of a small group of students, and had to lead them through different activities. These were accomplished through group games to try to illustrate their faith in different ways. As well as be responsible for a booth for the annual Carnival while working with the rest of the volunteers.

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