Customer Service Data Entry

Joy R. Hills

***** ****** ******

Harvey, IL. ***26

MAIN: 708-***-****

EMAIL: ********@*****.***

Objective

I am a self-motivated, loyal, friendly, and seriously dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Healthcare Administrative /Customer Service industry, I am a team player who loves to learn and am always up to a challenge whatever the situation. Just as well I work very efficiently independently. I am seeking a position where I can excel while giving my best to an employer.

Experience

Medical Scheduler Chicago Lighthouse Chicago, IL

05/2023 – 10/2023

Customer Service

Data Entry

Patient registration

Scheduling, rescheduling, and canceling patient appointments as required.

Answering patients' questions regarding basic medical tests and procedures.

Providing instructions to patients to ensure that they are prepared for examinations and procedures.

Confirming patient appointments.

DSP (Direct Support Professional)

09/22 – 05/2023 Envision Unlimited LLC Chicago, Il.

Assisted and mentored mentally challenged adults living in a group home setting.

Attends meetings, in-services, and professional development activities, as necessary.

Assists to maintain inventory of program supplies and equipment to conduct classroom and community-based activities.

Drove participants’ residences and/or transporting to and from community sites for programming.

Maintain a positive and enthusiastic attitude to promote learning.

Preparation of food and meals.

Plans and implements daily schedule for community-based programming and classroom activities that support community involvement.

Maintains records, reports, and data, as required, to maintain compliance with funding sources, CARF, agency requirements, and National Council on Aging (NCOA) (depending on program assignment).

May be required to assist with wheelchairs and walking devices.

Caregiver

07/18 – 9/22 HELP AT HOME/ADDUS HEALTHCARE Oak Forest, IL. /Chicago, IL.

Maintain, safe, clean, and healthy environment for all clients.

Able to provide both physical and emotional support to client.

Provide companionship to clients’ needs for emotional well-being.

Assist with exercise and daily physical activities.

Assist with preparation of meals that can adapt to any diet.

Assist with bathing and grooming.

Housekeeping and laundry

Assist with medication and transferring from bed to chair.

Provided transportation for clients to appointments and events, shopping, running errands.

Updated documentation and reports detailing patient care activities.

Attended quarterly intake training classes and received certificate of completion.

Eligibility Specialist

09/14 - 11/17 DFSSA/CONDUENT Crown Point, IN.

Gathered detailed personal and income-based information related to applications for public assistance programs under the Department of Family and Social Services Administrations (DFSSA).

Provided accurate and complete information to state eligibility consultant.

Reviewed applications submitted, identified missing required client data and verifications that must be collected in support of the eligibility determination.

Initiated calls to and responding to calls from clients in the data collection process.

Reviewed case information and prepared it for case disposition by the state eligibility consultant.

Explained forms and program guidelines and answered questions regarding programs to clients.

Entered data into and navigated through multiple database applications.

Accurately and efficiently completed tasks with high quality and timeliness.

Education

03/2014 – 12/2020

Bachelor of Science / Healthcare Mgmt. Administration

Colorado Technical University (ONLINE) Chicago, IL.

09/93 - 04/94

State Certificate of Nursing Assistant

Medical Academy of Business Technology Harvey, IL.

09/81 - 06/85

High School Diploma

Chicago Vocational High School Chicago, IL.

**REFERENCES FURNISHED UPON REQUEST**

Contact this candidate