Customer Service Engineer
Resume:
JEAN V.
VICTOR
ad1k2b@r.postjobfree.com
t
Far Rockaway, NY 11691
Seeking a position with an organization in need of a professional with skills in Biomedical Engineering and Customer Relations as well as the ability to optimize efficiency and exceed objectives. Summary of
Qualifications Accomplished, flexible, and results-driven Customer Service Engineer with 20+ years of expertise and experience in performance management & improvement, technical support, installation of electromechanical machines, troubleshooting problem solving & analysis, multi-tasking, and time management Field Service Engineer with 10 years of Experience installing and repairing Biomedical equipment as well as upgrading software and performing retrofits. Ensured proper and timely resolution of all notified/escalated major problems or outages as detailed in the escalation procedure.
PROFESSIONAL SUMMARY
Bio-Rad Laboratories, Inc. - Field Service Engineer New York, NY • 12/2021 - Current
Agilent - Field Service Engineer
03/2016 - 10/2021
WORK HISTORY
Performed onsite installation, modification and
maintenance of systems and equipment.
•
Disassembled and reassembled complex machinery to
repair or replace worn or malfunctioning components.
•
Repaired and calibrated systems and equipment
post-installation.
•
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic,
mechanical, and electrical systems.
•
Updated and maintained assigned machines per
manufacturer specifications
•
Repaired and calibrated systems and equipment
post-installation.
•
• Performed onsite installation, modification and
SKILLS
• Testing and calibration
Customer service
management
•
• Computer software repair
• Documentation
• Mechanical troubleshooting
• Solution development
• Technical Support
DeVry College of New York
New York, NY
Bachelor of Technology:
Biomedical Technology
SCS Technical College
New York, NY
Diploma: Computer and
Electronics Technology
EDUCATION
Dako - Field Service Engineer
07/2011 - 03/2016
XEROX CORPORATION - Customer Service Engineer
01/1985 - 01/2009
maintenance of systems and equipment.
Managed administrative tasks such as maintaining
customer service logs and internal service records.
•
Updated and maintained assigned machines per
manufacturer specifications.
•
Maintained tools and equipment, parts inventory and library of machine manuals.
•
Performed onsite installation, modification and
maintenance of systems and equipment.
•
Maintained, serviced, installed, and repaired
electromechanical and xerographic equipments.
•
Upgraded software, performed retrofits, and interfaced with customers while providing training and all related information on required supplies and upgrades,.
•
Timely and accurately reported daily/monthly activities and expenses.
•
Provided primary customer support to internal and
external customers.
•
Member, IEEE Student Chapter, DeVry College of NY
AFFILIATIONS
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