Administrative Assistant Call Center

Rose Mesecher

**** ** ******* **, *** **, Wakeman, Ohio 44889 979-***-**** ****.********@*****.*** Summary

With 20 years of experience in office and business operations, I am seeking to join a team and help them meet their goals and objectives. I excel at working independently and building cooperation between diverse departments. My strong attention to detail and the ability to understand strategy allows me to manage administrative activities, while still maintaining a high-level view. I have a strong drive to learn and improve my skills and making the work place a fun environment. Skilled at developing solutions and resolving issues as they develop.

Experience

Customer Service Representative Integrity Information Solutions 09/2021 – Current (Remote) Inbound and outbound customer service and record keeping of insurance records. Assignments included:

• Answering inbound and outbound calls.

• Following up on email requests and responding accordingly.

• Searching documents to match with client records using ALI tracking software.

• Linking imaged documents to client records via Adobe and Integrity PDF.

• Ensuring documentation had required information, sent follow-up if needed. Administrative Associate V Texas A&M 08/2019 – 06/2021 (Remote from March 2020) Office and records management for the International Student Services office. Including the implementation of SharePoint and Microsoft Teams. Assignments included:

• Coordinates the management of all departmental records for storage and/or destruction.

• Review and submission, maintenance and upkeep of records, invoices, and contracts for the office equipment via Laserfiche.

• Office 365 Implementation and Training

o Setup departmental SharePoint site including TEAMS main group and training.

Created the main Document Library and the Staff Notebook location with use of Office 365.

• Handles granting and removing access of keys and card swipes.

• Schedules the ordering of Professional development webinars and selects appropriate trainings program trainings for staff.

Administrative Associate IV Texas A&M 08/2017 – 08/2019 Customer service and front counter management for the International Student Services office. Including the supervising and training of student workers and other duties as assigned. Assignments included:

• Coordinates the management of all departmental records for storage and/or destruction.

• Coordinate schedules and training for student employees for work at the front counter, phones, and the ISS email account.

• Develop procedures and templates for employees.

• Linking imaged documents to student records via Compass and ImageNow then transitioning to Terra Dotta.

Document Imaging Specialist II Texas A&M 01/2016 – 08/2017 (01/2016-04/206 Temp through Elwood Staffing)

Preparing, sorting, and linking required documents for admissions for International Graduate and Undergraduate students. Training of student workers and other duties as assigned. Assignments included:

Rose Mesecher

• Sorting and preparing International and Domestic Graduate and International Undergraduate documents.

• Scanning documents into ImageNow workflows.

• Name searching documents to match with student records using Compass and ApplyTexas.

• Linking imaged documents to student records via Compass and ImageNow.

• Training others in procedures of international documents. General Manager Dunham Engineering, Inc. 06/2010 – 12/2015 Reporting to the CEO, manages and coordinates all business and office administration functions and ensure smooth operations for a staff of 11, including scheduling, travel arrangements, HR management, expense reports, proposals, and marketing. Accomplishments include:

• Developed company policies and procedures to keep abreast of company growth.

• Worked with marketing consultants to rebrand company and take marketing materials to the next level, including increase company win rate to 50% .

• Managed company move from original location to new 2,000 sq. ft. office, including procuring all equipment and furniture and overseeing site improvements and renovations.

• Brought new level of quality to customer relations which resulted in a 10% increase in business.

• Original role was Webmaster/Office Manager. Received promotion to Operations Manager and then to General Manager as company tripled in size over 5 years.

Education

Business Administration Bryant & Stratton Business College, Parma, OH 1998

• GPA 3.0

• Minor in Computer Applications

Computer Skills

• MS Office: Word, Excel, PowerPoint, Outlook

• Compass, ImageNow, ApplyTexas

• QuickBooks

• Adobe Suite: InDesign, Illustrator, Photoshop, Dreamweaver and Adobe Acrobat Pro Certifications

• Texas Notary Public

• Effective Leadership Development

• Pursuing the Administrative Professional certification Associations

• 2015 – 2022 - Volunteer Advocate – Sexual Assault Resource Center in Brazos County (SARC)

• 2009 - Formation Secretary for Women of Excellence – ABWA

• 2009-2010 - Newsletter for Houston Area Council – ABWA

• 2007-2008 - VP of Communications for Leading Women’s Express Network (Regional and National award winning newsletter) – ABWA

“Rose has been

instrumental in

growing our staff,

relocating our office,

and improving our

business systems.”

Travis Tatum, CEO

Dunham Engineering

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