SAFKATH FARUK

Professional Summary

Passionate IT Professional / Cleared Cyber Security Graduate and U.S Army Veteran with over 4 years of Industry Related Experience

Education

Bachelor of Science: Cyber Security (Security & Risk Analysis) May 2018

Penn State University (Main Campus) – University Park, PA

Active TS / SCI Clearance + CI Polygraph - COMPTIA SECURITY+CE certified

Skills

-HTML - CSS -JIRA -Agile Methodology -VMware

-Zendesk - Basic Knowledge of SQL -Basic IT knowledge -Software Development Life Cycle

-Linux (Hands on Labs from PSU coursework – Linux Imaging / Snort / Windows Imaging / Forensic Analysis w/ Linux Tools)

-Microsoft Office - Windows Migration -Ticketing Systems -Basic Knowledge of Content Management System

-HelpDESK - Windows Support -Hardware Troubleshooting -Active Directory / Windows Server

-Cisco / Router Hands on Lab from PSU Coursework -HR (interpersonal / customer service skills) -Peoplesoft -ServiceNow

-Knowledge of Linux OS (Terminal Commands, Ubuntu Interface) -Experience in Azure Active Directory (Group Policy, DNS) -Troubleshooting MS Office Applications i.e. Teams, Sharepoint, Onedrive) -Workday -ICIMS -Fieldglass

Platforms: MS Windows 7/10, Mac OS, iOS, Android

Networking & Servers: TCP/IP, DNS, DHCP, VLANs, Cisco VPN, Cisco Nexus Switches, Palo Alto Firewalls

Windows 2012/2016, Exchange 2010 Citrix, Azure

Applications: Office 365

Administration: Azure AD, Exchange, Citrix, Sentinel One

Work Experience

PERATON July 2022 – July 2023

Systems Operation Technician Chantilly, VA

●Provided after-hours help desk support to end users, as well as first level software & network support, problem identification, system performance analysis and reporting.

●Assist with System Administration responsibilities from account management to troubleshooting Windows and/or Linux systems, and high performance storage systems.

●Spent time learning about AWS cloud Security via the Cloud Guru online learning platform through online training videos and hands on labs

●Troubleshooted Microsoft Windows Applications and aided in various administrative tasks (unloading equipment – laptops, computers, etc. from shipment trucks and delivered to designated users and departments

●Configured and integrated various systems in order to meet business needs and standards of performance, conducted vulnerability and security scans as well as remediation procedures on potential security breaches on all devices in SCIF environment, including desktops and laptops

DEPARTMENT OF ENERGY – KAPL (Knolls Atomic Power Laboratory) Mar 2022 – June 2022

Service Desk Analyst Schenectady, NY

●Improve IT Customer service and Incident Resolution speed through expanded service hours, self-service abilities, and skilled Help Desk staff in the areas of industry-standard IT products.

●Improve efficiency and effectiveness by adopting Supplier-leveraged knowledge databases and best practices in the areas of customer reporting, logging, tracking, resolving of IT Incidents and Service Requests using software like Remedy and other service desk applications

●Improve efficiency and effectiveness by early identification and addressing of root causes of technical incidents, including working with specialized entities for resolution.

●Have the ability to acquire skilled Help Desk support for new technologies early in their life cycle, while maintaining support for older technologies.

●Created various reports and analyst sheets as a Desktop Support and help desk analyst to ensure adherence to business performance and process standards.

US Army Aug 2018 – Dec 2021

Specialist / US Reserve Soldier Fort Sill, OK

●Incoming Intelligence Analyst / 35F MOS – US Reserve Soldier

●Aided in general day to day tasks on military bases such as cleaning barracks, helping drill sergeants to establish a very peaceful and harmonious environment on base (maintaining professionalism, conducting group activities amongst fellow platoon members and soldiers to create a strong sense of pride, comradery, and brotherhood – troubleshooted radio devices, discord servers, walkie talkies, cell phones, emails, and various other methods of communication to speak with other platoon members on the team)

●Learned ins and outs of Military Intelligence, gained hands on in the field experience dealing with radios, maps, war simulated environments, etc

●Integrated many different hardware and software modules/systems to enhance productivity, data accuracy, and decision-making speed using various data analytic tools such as formulas and charts

●Configured and integrated many different systems in order to meet business needs

NORTHWELL HEALTH Mar 2020 – Mar 2021

IT Technician / Helpdesk Melville, NY

●Provide initial support for customer inquiries received via telephone and/or internet

●Assess nature of NSLIJ’s problem and may resolve simple and basic support issues.

●Performed various administrative support activities and engaged in a high impact outage communication process

●Make us of NSLIJ’s Help Desk ticketing system to address various NSLIJ requests made by numerous clients and users (made use of active directory / windows server / ticketing systems, ServiceNow) Resolved roughly 20-30 tickets per day, average of 300-250 tickets per week, distributed amongst all team members

●Exercised extensive interpersonal skills and conflict resolution / communication / administrative skills

ALTICE Inc. Dec 2019 - Jan 2020

Windows Migration Technician Bethpage, NY

●Helped migrate dozens of desktops and laptops to Windows 10 through a plethora of different methods

●Took part in taking care of a large amount of administrative tasks and repairing a small amount of computers and laptops that had technical issues

●Made use of ICIMS as a platform in order to screen and apply for various positions within the organization

UNDERWRITERS LABORATORY. Sep 2019 - Nov 2019

Windows Migration Technician Melville, NY

●Helped migrate and upgrade dozens of laptops and desktops to Windows 10 through a variety of different methods

●Aided in migrating data with Windows 7/10 and followed a deployment plan in order to report back different metrics

●Utilized workday to keep track and manage the company’s workforce, including payroll, timesheets, benefits, and more

HENRY SCHEIN INC. July 2019 - Aug 2019

IT Consultant Melville, NY

●Assisted in the migration of Windows 7 to 10 for end users at Henry Schein’s corporate office

●Troubleshoot hardware issues with monitors, software, mouse, etc.

●Utilized a script created by the desktop support team to learn step by step how to upgrade the devices to Windows 10.

●Made use of Peoplesoft and Field Glass as a way to manage workforce and assign various tasks amongst team members

CANON Inc. May 2019 – June 2019

Web Maintenance Consultant / CMS Analyst, New York Melville, NY

●Worked alongside developers and editors using a content management system through IBM to move over 900 pieces of content onto Canon’s Dealer Extranet to ensure it meets the needs of the organization

●Optimized content according to SEO

●Developed content strategy aligned with short-term and long-term marketing targets

●Created and identified missing content, helping avoid future problems

●Utilized advanced MS Excel Skills to perform data migration using SQL, HTML, and CSS

●Used Pivot Tables, Vlookup, and Formula all as methods to be able to organize a wide broad range of data tables, locate important individual parts of data, and perform important calculations

●Proficient in managing extensive data spreadsheets and transferring data to the backend of Canon’s website

SONY Music, Jan 2019 – April 2019

QA Lead New York, NY

●Formulated detailed test strategies, test plans, and test cases

●Participated in test execution / UAT Testing

●Engaged in performance monitoring and testing

●Interacted with developers, project managers, and stakeholders

●Sent out weekly status reports to the stakeholders and developed a thorough understanding of the end-to-end process from project inception to bug identification and correction

●Created an expense tracking system for in house software of various recording level projects using PowerBuilder and an Oracle backend

●Utilized Azure as a public cloud computing platform to keep track of various analytics and virtual computing for application

Accomplishments & Activities

Dean’s List: Sophomore Year – Senior Year, Letter of Recognition from NSA for Cyber Security Education

DECA Suffolk Count Marketing & Communications Regional Winner (2014)

Organizations: IST Consulting Club, DECA, South Asian Student Association, WIRED IN, IST Diversity Club, Engineering Leadership Society

New York, NY 631-***-**** ad1jut@r.postjobfree.com

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