Customer Service

Kimberly Calvert

*** ********* ***** ***, *********, Ohio 43004 Cell: 614-***-**** *******.**@***.***

Dental Assistant

Highly experienced dental assistant offering excellent clinical and customer relations skills gained through seventeen years of experience within high-volume dental practices. Experienced in general dentistry, periodontics, endodontics, prosthodontics, and pediatric procedures.. Display a warm, friendly demeanor and gentle touch during all dental procedures, earning consistent praise from patients and employers.

Education

January 1997-1998 Dental Assisting, Health Services, West Palm Beach, FL.

June 1979 - 1982 United States Army, Medic, Fort Bragg, NC

May 1976 - 1981 United States Army National Guard, Personnel Management Specialist, Honolulu, HI

Clinical & Computer Skills

Current X-Ray Technician

Coronal polishing ability

Vital signs aptitude

Sedative dressings competency

Handpiece care proficiency

Patient educator

Infection Control

Sealants

Topical fluoride

Study model pour and trim

Fully Expanded Dental Assisting

CPR trained and certified

Digital Radiology professional

OSHA trained and certified

Perio charting

Dentrix and Dexis EMR’s

Fabricate provisional crowns

Skilled in root canals

Periodontics proficiency

Restoration

TMJ exams capability

Endodontics

Child Tooth Charting

Pedo and prophylaxis expertise

Nitrous oxide sedation training

CPR trained and certified

Professional Experience

Nationwide Children’s Hospital – Columbus, Ohio

Dental Assistant, February 2014 to Present

Greet and prepare patients for dental examinations

Provide Exceptional Customer Service

Properly sterilized dental equipment and examination rooms in accordance with infection control policies

Effectively take digital x-ray s

Review status of waiting room on a routine basis to ensure that patients are being seen in a timely fashion

Provide appropriate postoperative instructions as prescribed by the dentist

Correctly arrange instrument trays prior to dental procedures and surgeries

Proficiently assist the dentist with diagnostic, preventative, and general pediatric

Expertly manage difficult or emotional patient situations and respond promptly to patient needs

Consistently follow protocols regarding quality assurance, biohazards, and infection control

The Ohio State University

Dental Assistant, January 2011 to Present

Greet and prepare patients for dental examinations

Properly sterilize dental equipment and examination rooms in accordance with infection control policies

Coordinate appointment schedules for both the dentist and oral surgeon

Routinely complete inventory supply orders and restock supplies as needed (responsible for ordering and restocking)

Review status of waiting room on a routine basis to ensure that patients are being seen in a timely fashion

Organize instrument trays prior to dental procedures and surgeries

Take both digital and film-based radiographs (Full mouth series, Panoramic, intra-surgical, endodontic)

Duplicate x-rays when requested by referring dentists and insurance companies

Proficiently assist dentist with diagnostic, preventative, general, endodontic, pediatric procedures

Restorative and prosthodontics

oProvide laboratory support functions such as taking impressions, pouring and trimming casts appropriately

oFabricate provisional crowns

Periodontics

oEducate patients about proper oral hygiene and prevention of dental diseases

oHighly skilled in Perio (surgical periodontics, implants, soft and hard tissue grafting)

oProvide appropriate postoperative instructions as prescribed by the dentist

oRecommend products and devices for patients home care surgical and periodontics procedures

Pedodontics

oExpertly manage difficult or emotional patient situations and respond promptly to patients needs

oPulpotomy, stainless steel crown, composite and amalgam, banding

Endodontics

oSurgical and non-surgical procedures

oMicroscope set up and sterilization

Lincoln College – West Palm Beach, Florida

Dental Instructor, October 2003 – December2009

Primary Instructor for DAE 101 program

Instructed students in basic dental terminology, anatomy of the head and neck

Clinical instruction for dental procedures

Extern Coordinator

Successfully placed externs in local dental offices

Maintained all documentation of externs

Continually followed up with local dentists to gain feedback on the placing externs

Maintained an excellent working relationship with the local dental offices by providing exceptional externs and over the top customer service

Ritter and Ramsey – Jupiter, Florida

Patient Coordinator, September 2007 – 2009

Greet patients

Enter all patient information

Scan all documents and radiographs

Answer all incoming calls and route to appropriate person

Confirm restorative and hygiene appointments

Schedule appointments

Studio of Esthetic Dentistry – Palm Beach Gardens, Florida

Dental Assistant, August 1998 – January 2004

Provide Exceptional Customer Service

Properly sterilized dental equipment and examination rooms in accordance with infection control policies

Effectively take x-rays

Review status of waiting room on a routine basis to ensure that patients are being seen in a timely fashion

Provide appropriate postoperative instructions as prescribed by the dentist

Organize instrument trays prior to dental procedures and surgeries

Proficiently assist the dentist with diagnostic, preventative, and general pediatric

Expertly manage difficult or emotional patient situations and respond promptly to patients needs

Consistently follow protocols regarding quality assurance, biohazards and infection control

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