Customer Service Security Officer

AQUEELA WALTON

**** **** ******** *** #*** Los Angeles, Ca 90044 310-***-****

*******.******@*****.***

OBJECTIVE

EXPERIENCE

With over 5 years of professional experience in guarding/security work, In-Home care and shipping and receiving. I have proudly developed a reputation for quality work and great customer service. Over the years I have received numerous referrals and have become very proficient in operating security systems including CCTVs, two-way radios, two-way / convex wall mirrors. My goal now is to obtain a position with an established organization that has plenty of growth opportunities. My experience will have valuable application and want to not only continue to strengthen my current skills in customer service and security, but to gain new experiences.

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2-11-2019-

Present

02/15/2017-7/11/

2018

07/15/2016 –

7/11/2018

Retail Security and Vehicle Patrol, Overton Security

Ensures security officer compliance with all policies and procedures directed by the Customer.

Secures premises and personnel by patrolling property

monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Prevents losses and damage by reporting irregularities

informing violators of policy and procedures; restraining trespassers.

Field Supervisor, USA Associates

Will conduct monthly site inspections of all security accounts within his/her assigned area of responsibility.

Schedule security officers for various sites and completes weekly schedule for officiers.

Completes an official “Inspection form” on every officer visited at every facility with the results of this inspection being submitted to that Customer and the local District Manager for review.

Ensures security officer compliance with all policies and procedures directed by the Customer.

Conducts specific site related training for officers at their assigned job location to cover all facets of the officers’ duties and responsibilities.

Counsels officers on various issues such as appearance, poor attendance, job performance and customer service.

Assist Branch office personnel with payroll input, uniform inventory and re-supply, inspects company vehicles for damage, excessive ware and ensures all required maintenance is completed when needed to ensure maximum serviceability of vehicles.

Inspect, repair or replace various equipment items used by the security officers to perform their duties as needed. Supervisor, Allied Universal Services

● monitors staff by patrolling with them by auto or on foot.

● monitoring the electronic surveillance equipment used on the premises.

● assigns areas for officers to patrol and presents a list of potential problems officers should be on the lookout for.

● oversees the transfer of the accused person to the custody of local law enforcement personnel.

● works with staff to develop safety plans for the buildings being monitored.

● leads periodic safety drills for employees and patrons in the business.

● Responsible for covering call offs, and scheduling rovers for call-off coverage.

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EDUCATION

REFERENCES

References are available upon request

05/01/2014

-07/01/2016

03/10/2007

04/30/2014

Independent Contractor, Uber

● picking up passengers, transporting clients between places, and keeping their vehicle in good condition.

● safe driving, communication,

● time management, and customer service.

Los Angeles County, Home Health Care Provider

● Supports patients by providing housekeeping and

laundry services; shopping for food and other household requirements.

● preparing and serving meals and snacks; running

errands.

● Assists patients by providing personal services, such as, bathing, dressing, and grooming.

08/1993 –

06/1997

High School Diploma Los Angeles, Ca., Washington High School Page 4

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