Muhammad Bilal

Address: Al Khobar, Dammam, KSA

D.O.B: April 15th, 1991.

Mobile: +966-*********

Email: ad1jqy@r.postjobfree.com

Marital Status: Married

Nationality: Pakistan

Driving License: Yes

Iqama Status: Transferable

Sponsor: Saudi Bell Group

Iqama Profession: Electronic Devices Maint Tech.

Career Objective:

To work and grow as a talented, results-driven, cross-platform experience in systems Administration and Technical Support in local and remote environments, where I can groom my potential capabilities, upgrade my technical skills, knowledge to benefit and assist my employer. B.S(CS) Computer Science 2010-2014

Islamia University of Bahawalpur, Pakistan (www.iub.edu.pk) CGPA 3.35/4.00

DAE (Electrical Engineering) 2006-2009

Tevta Board Lahore, Pakistan (www.tevta.gop.pk)

Obtain Percentage 75 %

Professional skills

Configure and Manage Microsoft windows & servers.

Configure and Manage Active Directory (users, groups), DNS server, Group policies.

Configure and Management of File Share Server.

Management of Symantec Endpoint Manager.

Management of Manage Engine Desktop Central & Manage Engine Patch Manager.

Management of Gmail admin panel for company email accounts.

Management of company IT Assets.

Configure & Management of backup system for servers & computers (user profile, email) and critical data.

Configure & Manage VMware hypervisor ESXI latest version.

Managing VMware Vcenter (Create VM’s & install OS as per the requirements).

Management of servers & computers hardware warranty claims.

Installation of Time & Attendance Terminals and Registration of Employees.

IT Procurement - dealing with vendors, suppliers and contractors.

Technical support to end users.

Academic Qualification:

Professional Experiences

System Administrator (May 2022-Continue)

Saudi Bell Group Co Ltd. https://saudibell.com/

Site: Ministry of Interior 911 Dammam (Eastern Region)

Configure and Manage Microsoft windows & servers 2019.

Managing VMware Vcenter & ESXI Hosts (Create VM’s & install OS as per the requirements).

Managing Active Directory users & groups, DNS, Group policies.

Managing File Share Server.

Managing Symantec Endpoint Manager.

Managing Manage Engine Desktop Central & Manage Engine Patch Manager.

Managing installation and troubleshooting of Microsoft windows OS 10 in all 911E computers.

Managing Bulk Windows and Microsoft Office activation.

Manage & resolve Level 1 & L 2 technical team requests.

Prepare test cases, and other documentation related to my job tasks.

Prepare & Implement CR’s as required.

Technical support to more than 400 computers.

Develop and maintain an inventory of all IT assets (500 Computers) including monitors, IP & analog phones, printers, scanners and other peripheral equipment in CA Asset Portfolio Management.

Managing warranty claims of hardware items (Dell Computers, Servers, Monitors, Keyboard).

Asset tagging of 911 data center and computers with barcode stickers. IT Support Engineer (May 2017-Apr 2022)

El-Seif Engineering Contracting www.el-seif.com.sa Site: RDB El-Seif Al Kharj Factory

A Precast Company provide Concrete Solutions

More than 100 Computers & 5 to 6 Servers in RDB-Elseif Al Kharj Factory.

Configure and Manage Active Directory users & groups, DNS, Group Policies.

Configure and Manage File Share Server.

Managing Symantec Endpoint.

Configure and Manage Backup & Restore system for servers and computers.

Configure and Manage Google Admin Panel for email administration.

Configure official emails in end user Computers, Laptops & handsets.

Using Ticketing or Helpdesk System by Manage Engine Agent.

Configure and manage Avaya IP Phones.

Develop and maintain an inventory of all IT assets.

Configure & manage VMware products (Workstation, Player) for testing new servers & windows.

Convert physical machines to Virtual machines through VMware VCenter converter.

Configure & Manage VMware Hypervisor ESXI (5.5, 6.0) & VMware vSphere Client.

Configure and Manage Microsoft Office (2007, 2010, 2013, 2016, 2019), Autodesk (Auto cad, Revit, Viewer), CSI (Column, ETAB, SAFE, SAP), Tekla Structure, Primavera and other Civil Engineering Software’s with license & Patches.

Identify, diagnose and resolve technical issues for end users.

Day to day update all Computers (OS, Software’s) and other network devices.

Providing Online and Onsite support for end users.

Configures and troubleshoots network printers, photocopiers, scanners.

Replace printer developers, drums, toners also repaired drum & developers.

Configure and Manage Xerox 6705 plotter & also replace A0, A1 papers.

Creating purchase requests through company oracle application.

Monitors and evaluates the execution of third-party IT work.

IT Procurement - dealing with vendors, suppliers & contractors.

Installation of Time & Attendance terminals and employee registration (office and sites).

Network installation for new porta cabins and rooms.

Provide training to end users about T&A system and oracle application.

Create Meetings through video conferencing (Goto-meeting). IT Administrator (Dec 2015-April 2017)

Zarka Al Yamama Lens Factory http://www.eye.com.sa/ A Lens Company Provides Lens Production

Managing 50 Computers and 6 servers in Zarka Al Yamama Lens Factory.

Configure and manage new servers, computers hardware peripherals in accordance with standards and project requirements.

Configure and Manage Active Directory users & groups, DNS, Group Policies.

Manage backup & restore for servers and computers.

Develop and maintain an inventory for all company assets.

Configure and Manage security and virus protection in all computers and servers.

Providing Technical support to end users remotely & onsite.

Upgrade systems patches and updates.

Assistant IT Manager (Jan 2014-Nov2015)

Shamim Group of Industries Bwp, Punjab, Pakistan http://www.lives.com.pk/ Production of cooking oil & Feed Industry

Managing 50 computers and 5 servers in Shamim Group of Industries.

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