ZAHID HUSSAIN

E-MAIL : ad1jqu@r.postjobfree.com

Mobile : +91-900*******

+966-*********

objective

To be professionally associated in the field of Information Technology System & IT Technical Support with an esteem organization with an objective to accept the challenges and work hard towards achieving the goals of the organization and self.

profile

IT Technical Support professional with 10 years of experience is seeking to utilize my knowledge and skills in the development of existing technology and work with sincerity, dedication, try to enhance the feeling of cooperation and team spirit among the companions to promote the organizational growth and prosperity. Currently taking responsibility as an IT Support such as installation of the Windows Operating System & Windows server, Network support, VMware Admin Support, DNS, DHCP & Focus ERP support. This period of experience includes the creation of test plan and test case of Interactive based applications. Also involved in configuration of MS Outlook, MS Office, Office 365, PC troubleshooting, LAN Network, Antivirus update, File Share backup, Active directory and Exchange Mail server.

education

M.C.A (Master of Computer Application) from L.N Mishra College of Business Management, Muzaffarpur, India with 76% in 2011.

B.C.A. (Bachelor of Computer Application) from L.N Mishra College of Business Management, Muzaffarpur, India with 72% in 2008.

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professional experience

Company Name : REM (Refuse Equipment Mfg. Co.)

Location : Riyadh, Saudi Arabia.

Designation : IT Technical Support

Working Period : From 30.06.2022 to Present.

Company Name : Dar Al Khiyoul Co.

Location : Riyadh, Saudi Arabia.

Designation : IT Support

Working Period : From 21.07.2012 to 11.04.2022

Roles and Responsibilities

Self-managed and committed to working in a fast-paced environment.

Prepare reports and perform analysis for research to proactively identify savings and improvements in software area.

Develop and implement continuous process improvements and operational efficiencies.

Improves the quality of the IT service output and performance.

Managing preparation and distribution of pre-defined and ad-hoc reports related to asset management.

Participate in IT Asset audits and remediation efforts.

Maintain Licenses / Media for Autodesk, Adobe, Microsoft and other software and update the portals accordingly.

Managing and maintaining databases and records of information such as licenses, service agreements, and warranties for the organization’s software and hardware.

Focus7 ERP Support such as installation, update, create user, authorization & daily backup.

Centralized Administration of User Accounts on Windows servers

Setting Up and Maintaining User Accounts on Active Directory Services.

Installations and configurations operating system Windows, XP.

Installations and configurations Windows Server 2008 R2, 2012 R2 2016 R2.

DNS and DHCP Server installations & Configurations.

Maintaining Servers Win 2008, Exchange 2010, create user and assigning permission as per the company policy and taking backup.

Mailbox permission and supporting tools to maintain it.

Support to mail client applications outlook, webmail, and configuring SMTP, mail routing.

Create group policy and assign it, sharing folder security and permissions.

VMware Admin Support.

Maintaining Print Server, File Server, ERP Focus Server etc.

Implementing and Troubleshooting of Networks Related Issues.

Installation of software AutoCAD, Primavera, ETabs and Safe.

Administration in File and Print server

Setting up processes and ensure efficient delivery of services like Server Management, Asset Management, Helpdesk Management, Co-ordination with various Vendors for Application / Hardware support.

Maintenance of Leased Lines, Routers, Switches.

Configuring routers, VPN Routers and firewall for Networks with IP.

IP Telephone Configuration.

CCTV Camera DVR / NVR Installation & configuration.

Video conference service & its setup.

Disaster recovery plans, Virus removing, Taking daily backup.

Cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.

Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.

Installed and configured over 30 workstations including laptops, desktops and 15 copy machines and other printers.

Provide valuable technical support for up to 120 end-users for hardware and software issues by consulting with employees via phone, email and in person.

Provide remote desktop support for over 120 computers across all company locations using programs like Any Desk, Team Viewer.

Provide computer training to clients whenever new software or hardware is introduced.

Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis.

Develop and conduct various training and instruction for system users on operating systems, business applications, and assist users in maximizing use of computing systems.

Configuring LAN and WAN connection and switching.

Maintaining and controlling internet connection, Email spamming through Dell Sonic wall, analyzer and antispam.

Configuring wireless Access Point within the organization.

Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.

Biometric Attendance system Configuration and Backup.

skills

Application

MS-Office 2000, 2007, 2010, 2013, 2016, 2019, Office 365, MS-Access, Focus ERP.

Development Environments/OS

Win98, Win2000, Win XP, Win Vista, Win7, Win8, Win10, Win11, XP Professional, MS-DOS.

Packages

Ms-Office and Outlook.

Data Base

MS-Access, SQL Server, MySQL.

Internet Tools

Html, Front Page, Java Script.

Animation

Flash 4.0, Photoshop 6.0, 3D’s Max.

PERSONAL DETAILS

FATHER’S NAME : Late Mr. Zakir Hussain

SEX : Male

NATIONALITY : Indian

DATE OF BIRTH : 24th Aug 1987

MARITAL STATUS : Married

LANGUAGES KNOWN : Urdu, Hindi, English.

PASSPORT : M0114103

IQAMA (TRANSFERABLE) : 232-***-****

PERMANENT ADDRESS : Quazi Complex

Ababakarpur

Vaishali

Bihar- 844112

India.

PRESENT ADDRESS : Exit-15 East Ring Road, Rawabi Street

Opposite Al-Othaim Mall, Post Box- 26989

Riyadh, Kingdom Of Saudi Arabia.

PERSONAL TRAITS

Desire and ability to take up responsibilities.

Desire to learn.

Flexibility towards changes.

Equally efficient in working independently as well as in team.

DECLARATION

I hereby declare that all the above details are true and correct to the best of my knowledge.

Date:

Yours faithfully,

Place:

(ZAHID HUSSAIN)

Contact this candidate